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Zzxxyy123

Q: the recovery mode screen never comes it's been an hour I can't get past the first screen

I have repeatedly started over holding the the two buttons the bring up the first the Apple then the cable-arrow-tunes circle and following the instructions I continue to hold both buttons waiting for the second screen with the option to select recover never appears.

iPad

Posted on Jul 7, 2016 1:17 PM

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Q: the recovery mode screen never comes it's been an hour I can't get past the first screen

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  • by Briansyddall,

    Briansyddall Briansyddall Jul 7, 2016 1:27 PM in response to Zzxxyy123
    Level 6 (8,854 points)
    Apple Watch
    Jul 7, 2016 1:27 PM in response to Zzxxyy123

    Hi

    You need to restore using your PC just follow this.

    Turn your iPad off .

    Make sure your PC is running the latest itunes 12.4

    Connect lead to your usb on your PC .

    Press & hold power button on your ipad DON,T let go

    Connect lead to iPad keep power button pressed down until PC sees ipad

    Then wait for restore .

    You may need to do this more than once before it works.

    Cheers

    Brian