Hannahwilding

Q: Phone wont charge, although it says it is.

This issue started a few hours ago. I went to plug my phone in, and it said it was charging, but my battery kept going down. I assumed that it was just the charger i was using so i switched to a new one. Now hours later and my phone is dead and i don't know what i can do to fix it.

iPhone 6

Posted on Jul 7, 2016 10:14 PM

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Q: Phone wont charge, although it says it is.

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  • by darren.s,

    darren.s darren.s Jul 8, 2016 10:32 AM in response to Hannahwilding
    Community Specialists
    Jul 8, 2016 10:32 AM in response to Hannahwilding

    Howdy Hannah!  

     

    I can see that you're running into an issue where your iPhone says it's charging but it keeps losing battery and is now dead.  Thank you for trying the step of testing another cable since that is certainly something that would've been asked. Since being able to use the phone is something I do frequently, I definitely understand how urgent it is to find out what's causing it to not charge and to get it back to normal.  So let's get started.  

     

    Take a gander at this article, the part that says 'If your device won’t charge or charges slowly', since it has some very important steps to take when it won't charge:

     

    If your iPhone, iPad, or iPod touch won‘t charge

     

    If it's anything like the situation I was in a couple of weeks ago, which it sounds like it might be since you already tried the other cable, then pay attention to the third step especially since that was what was causing it to not charge for me.

     

    Have an awesome weekend!

  • by calk1calk,

    calk1calk calk1calk Jul 8, 2016 2:24 PM in response to Hannahwilding
    Level 1 (13 points)
    Jul 8, 2016 2:24 PM in response to Hannahwilding

    So youre using a different charger now but its turned off and you just see the charging symbol after pluggin it in but it wont start up even after hours, right?