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Jul 8, 2016 10:32 AM in response to Hannahwildingby darren.s,Howdy Hannah!
I can see that you're running into an issue where your iPhone says it's charging but it keeps losing battery and is now dead. Thank you for trying the step of testing another cable since that is certainly something that would've been asked. Since being able to use the phone is something I do frequently, I definitely understand how urgent it is to find out what's causing it to not charge and to get it back to normal. So let's get started.
Take a gander at this article, the part that says 'If your device won’t charge or charges slowly', since it has some very important steps to take when it won't charge:
If your iPhone, iPad, or iPod touch won‘t charge
If it's anything like the situation I was in a couple of weeks ago, which it sounds like it might be since you already tried the other cable, then pay attention to the third step especially since that was what was causing it to not charge for me.
Have an awesome weekend!
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Jul 8, 2016 2:24 PM in response to Hannahwildingby calk1calk,So youre using a different charger now but its turned off and you just see the charging symbol after pluggin it in but it wont start up even after hours, right?
