Matthew Scala

Q: "Color Switch" has crashed and reset!?

So today I was playing Color Switch that has just been updated. The game kept crashing and the last time it crashed, ALL of my data in the game has reset. However I look at my game center achievements and my data is there... Is it the game or was it something with game center, whatever it is I would appreciate getting my data back. Thank you!

iPad 2, iOS 9.3.2

Posted on Jul 8, 2016 6:54 PM

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Q: "Color Switch" has crashed and reset!?

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  • by chris_g1,

    chris_g1 chris_g1 Jul 9, 2016 9:39 AM in response to Matthew Scala
    Community Specialists
    Jul 9, 2016 9:39 AM in response to Matthew Scala

    Hello and welcome to Apple Support Communities, Matthew Scala. 

     

    If I’m understanding you right, the third-party game you downloaded, Color Switch, keeps crashing and now all of your game data for that app has been reset. Personally, I never like to have to start over from the beginning of a game after I’ve already made a lot of progress, so I can certainly understand how this would not be an ideal situation for you. I'm happy to point you in the right direction for getting this Color Switch issue sorted out. 

     

    To answer your question, Game Center shows your achievements for game apps but it doesn't actually store your data, such as what level you're at within the game and/or other progress, for specific apps. Because of that, Game Center does not have a way to directly affect your app data within Color Switch. The data being removed from the app after it crashed is a problem with the app itself and not Game Center.

     

    If Color Switch is an app that backs up data, there's a chance you can get your game data back. Some apps back up to iCloud and if that’s the case, uninstalling the app and reinstalling it should bring your app data back. Some apps also have their own way of backing up to the app developers servers and this is done from within the app itself. You can check for a Settings menu in the app to see if this is the case for Color Switch, or contact the developer of that app for more help:

     

    Contact Color Switch developer

     

    If you continue to have problems with Color Switch crashing, or any other third-party app, follow the steps listed in the article below:

     

    If an app you installed unexpectedly quits, stops responding, or won't open

     

    Thanks for using Apple Support Communities. 

     

    Take care!