Q: Is this a scam email or has my account been hacked?
Hi there,
I have received an email from 'notify@investor.apple.***' with the subject 'Your Apple order receipt' and the email lists three apps and that £29.07 has been spent on it.
I need to check my bank account, but they are apps I don't have on any of my Apple products and I don't use an Ipod touch any more. Can anyone help to let me know it this is a phishing email or if someone has got into my account?
Thanks
<Personal Information Edited by Host>
Posted on Jul 8, 2016 8:43 AM
Almost certainly a scam. See these support resources:
Identifying fraudulent "phishing" email
Identifying legitimate emails from the iTunes Store
Phishing and Other Suspicious Emails
The last one includes information on forwarding the original message with headers to Apple at reportphishing@apple.com which, one hopes, they might use to take down fraudulent websites. It might help to send the occasional sample if you're prepared to take the time.
Other than that you could explore your options for filtering junk mail to cut down on the number of such messages you get to see.
As a point of principle never use a link in an email to access any website where you would sign in. Use existing bookmarks or the address bar in your browser instead.
In iTunes use Account > View My Account to review your recent purchase history, or see https://reportaproblem.apple.com/ to check it online.
Your email address is visible in the image posted so I'm going to ask the moderators to remove it.
tt2
Posted on Jul 8, 2016 8:40 AM