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Q: Apple ID
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Jul 9, 2016 6:37 AMby DrJJWMac,How did you buy the iPhone? New or used?
If you bought it new, go back to the store where you bought it and have them handle this problem. They should have synced your old phone to the new.
If you bought it used, the previous owner needs to clear his/her AppleID and remove the device from his/her iCloud account.
http://www.popsugar.com/tech/How-Delete-Everything-Off-iPhone-35834842
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
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JJW
