HT205075: Availability of two-factor authentication in iOS 9 and OS X El Capitan

Learn about Availability of two-factor authentication in iOS 9 and OS X El Capitan
David in Germantown
Level 1 (49 points)
Mac OS X

Q: I don't see Two-Factor Authentication on my iPhone 6s or my iMac w/10.11.5

I don't see the option to turn on Two-Factor Authentication on any of my devices or my iMac.  I have iOS 9 and OS X 10.11.5 on these devices.  Someone suggested I may have Two-Step authentication on but I never activated it.  When I check the Apple ID web page it shows the option to activate Two-Step (which suggests it is off).

iMac, OS X El Capitan (10.11.5)

Posted on Jul 9, 2016 8:07 AM

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David in Germantown

Q: I don't see Two-Factor Authentication on my iPhone 6s or my iMac w/10.11.5

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Jul 9, 2016 9:55 AM in response to David in Germantown
    Level 8 (41,541 points)
    Mac OS X
    Jul 9, 2016 9:55 AM in response to David in Germantown

    Please take steps given here, if you have not already.

     

    https://support.apple.com/en-us/HT205075

     

    Mac

     

    System Preferences > iCloud  > Account Details > Security

     

    Click the "Security" tab.

    Enter Apple ID password and the option will appear.

    Click the button "Set Up Two-Factor Authentication.."

     

    Screen Shot 2016-07-09 at 12.45.38 PM.png

  • by David in Germantown,

    David in Germantown David in Germantown Jul 9, 2016 11:40 AM in response to dominic23
    Level 1 (49 points)
    Mac OS X
    Jul 9, 2016 11:40 AM in response to dominic23

    Dominic, thank you for trying to help.  Several people, including myself, don't see this option either under OS X 10.11.5 or under iOS 9.  I'm in touch with a couple people on another list who have the very same problem.  None of us have Two Step turned on.  Some have suggested that if you don't see Two Factor, that is the reason and Two Step needs to be turned off.  Unfortunately, a number of us never turned that on and can see from the Apple ID page that it's not turned on...AND we don't see the option to turn Two Factor on.

     

    Any other suggestion?