HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
LivLuk12

Q: IPAD restore

In Itunes, when trying to restore my IPAD it says that it is not eligible.  What does this mean?

Posted on Jul 9, 2016 3:49 PM

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Q: IPAD restore

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  • by theratter,

    theratter theratter Jul 9, 2016 3:52 PM in response to LivLuk12
    Level 4 (3,907 points)
    Desktops
    Jul 9, 2016 3:52 PM in response to LivLuk12

    You are attempting to install a version of iOS that is incompatible with the model you have.

     

    See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.

     

    IPhone, iPod Touch, and iPad iOS Compatibility Chart

     

         Device                                       iOS Verson

     

    iPhone 1                                       iOS 3.1.3

    iPhone 3G                                    iOS 4.2.1

    iPhone 3GS                                  iOS 6.1.x

    iPhone 4                                       iOS 7.1.x

    iPhone 4S                                     iOS 9.x.x

    iPhone 5                                       iOS 9.x.x

    iPhone 5c                                     iOS 9.x.x

    iPhone 5s                                     iOS 9.x.x

    iPhone 6                                       iOS 9.x.x

    iPhone 6 Plus                               iOS 9.x.x

    -------------------------------------------------------

    iPod Touch 1                               iOS 3.1.3

    iPod Touch 2                               iOS 4.2.1

    iPod Touch 3                               iOS 5.1.1

    iPod Touch 4                               iOS 6.1.x

    iPod Touch 5                               iOS 9.x.x

    -------------------------------------------------------

    iPad 1                                          iOS 5.1.1

    iPad 2                                          iOS 9.x.x

    iPad 3                                          iOS 9.x.x

    iPad 4                                          iOS 9.x.x

    iPad Mini & Mini Retina               iOS 9.x.x

    iPad Air                                        iOS 9.x.x

    =====================================

     

    Select the method most appropriate for your situation.

     

    Upgrading iOS

       1. How to update your iPhone, iPad, or iPod Touch

       2. iPhone Support

       3. iPod Touch Support

       4. iPad Support

     

         a. Updating Your iOS from iOS 5

     

              Tap Settings > General > Software Update

     

         If an update is available there will be an active Update button. If you are current,

         then you will see a gray screen with a message saying your are up to date.

     

         b. If you are still using iOS 4 Updating your device to iOS 5 or later.

     

         c. Resolving update problems

     

            1. iOS - Unable to update or restore

            2. iOS- Resolving update and restore alert messages