studiodave1
Level 1 (4 points)
Audio

Q: dmg files won't mount, app store app fails

Quite suddenly, we're unable to open dmg files, or install software with App Store on three Mac Minis in 3 locations.

 

Thanks in advance for any solutions or insights.

 

Below are three events in the log, occurring after trying to mount a dmg:

 

One, occurring after the mount:

 

7/9/16 7:21:57.902 PM mdworker[1475]: [19:21:57.900] FigAtomStreamInitWithByteStreamWithSize signalled err=-12893 (kFigAtomStream_OffsetOutsideOfParent) (Offset exceeds stream length) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.20 4/Sources/Utilities/FigAtomStream.c line 305

 

A few seconds earlier (And there's one more paste below this):

 

 

7/9/16 7:21:09.041 PM CoreServicesUIAgent[741]: Error -60005 creating authorization

7/9/16 7:21:09.000 PM kernel[0]: hfs: summary table not allowed on FS with block size of 2048

7/9/16 7:21:09.000 PM kernel[0]: hfs: could not initialize summary table for Dropbox Installer

7/9/16 7:21:09.000 PM kernel[0]: hfs: mounted Dropbox Installer on device disk3s2

7/9/16 7:21:09.887 PM mds[64]: (Volume.Normal:2464) volume:0x7fd3738a5800 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Dropbox Installer

7/9/16 7:21:09.907 PM mdworker[1413]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.907 PM mdworker[1414]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.908 PM mdworker[1416]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.910 PM mdworker[1415]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.915 PM mdworker[1428]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.918 PM mdworker32[1439]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.919 PM mdworker[1438]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.920 PM mdworker[1442]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.921 PM mdworker[1446]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.921 PM mdworker[1453]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.921 PM mdworker[1452]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.923 PM mdworker[1451]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.923 PM mdworker[1454]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.923 PM mdworker[1448]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.924 PM mdworker32[1440]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:09.925 PM mdworker[1456]: (ImportBailout.Error:1331) Asked to exit for Diskarb

7/9/16 7:21:10.065 PM lsd[572]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist

7/9/16 7:21:10.097 PM lsd[572]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist

7/9/16 7:21:10.000 PM kernel[0]: hfs: unmount initiated on Dropbox Installer on device disk3s2

7/9/16 7:21:10.420 PM DiskImages UI Agent[1461]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

 

 

 

Also, we just noticed this report:

 

 

SpotlightNetHelp(624) deny file-read-data /Applications/App Store.app

 

 

Process:         SpotlightNetHelp [624]

Path:            /System/Library/PrivateFrameworks/ParsecUI.framework/Versions/A/Support/Spotlig htNetHelper.app/Contents/MacOS/SpotlightNetHelper

Load Address:    0x103655000

Identifier:      com.apple.metadata.SpotlightNetHelper

Version:         972.34 (1.0)

Build Info:      6-SpotlightUI~972034000000000

Code Type:       x86_64 (Native)

Parent Process:  launchd [1]

User ID:         502

 

 

Date/Time:       2016-07-09 19:12:24.604 -0400

OS Version:      Mac OS X 10.11.5 (15F34)

Report Version:  8

 

 

Thread 0:

0   libsystem_kernel.dylib         0x00007fff88245f72 mach_msg_trap + 10

1   CoreFoundation                 0x00007fff87de81c4 __CFRunLoopServiceMachPort + 212

2   CoreFoundation                 0x00007fff87de768c __CFRunLoopRun + 1356

3   CoreFoundation                 0x00007fff87de6ed8 CFRunLoopRunSpecific + 296

4   Foundation                     0x00007fff8ed36ed9 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270

5   Foundation                     0x00007fff8ed36db8 -[NSRunLoop(NSRunLoop) run] + 74

6   SpotlightNetHelper             0x000000010365e08b

7   libdyld.dylib                 0x00007fff970c25ad start + 1

 

 

Thread 1:

0   libsystem_kernel.dylib         0x00007fff8824cefa kevent_qos + 10

1   libdispatch.dylib             0x00007fff87492dcd _dispatch_autorelease_pool_pop + 0

 

 

Thread 2:

0   libsystem_kernel.dylib         0x00007fff88245f72 mach_msg_trap + 10

1   CoreFoundation                 0x00007fff87de81c4 __CFRunLoopServiceMachPort + 212

2   CoreFoundation                 0x00007fff87de768c __CFRunLoopRun + 1356

3   CoreFoundation                 0x00007fff87de6ed8 CFRunLoopRunSpecific + 296

4   CFNetwork                     0x00007fff8863f095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 412

5   Foundation                     0x00007fff8ed47e64 __NSThread__start__ + 1351

6   libsystem_pthread.dylib       0x00007fff9d34199d _pthread_body + 131

7   libsystem_pthread.dylib       0x00007fff9d34191a _pthread_body + 0

8   libsystem_pthread.dylib       0x00007fff9d33f351 thread_start + 13

 

 

Thread 3:

0   libsystem_kernel.dylib         0x00007fff8824c07a __select + 10

1   libsystem_pthread.dylib       0x00007fff9d34199d _pthread_body + 131

2   libsystem_pthread.dylib       0x00007fff9d34191a _pthread_body + 0

3   libsystem_pthread.dylib       0x00007fff9d33f351 thread_start + 13

 

 

Thread 4:

0   libsystem_kernel.dylib         0x00007fff8824bc4a __open_nocancel + 10

1   CoreFoundation                 0x00007fff87d7e0a7 _CFIterateDirectory + 87

2   CoreFoundation                 0x00007fff87d7d838 _CFBundleGetBundleVersionForURL + 472

3   CoreFoundation                 0x00007fff87d7c66e _CFBundleCreate + 222

4   LaunchServices                 0x00007fff99c7c4b5 _LSCreateRegistrationData + 113

5   LaunchServices                 0x00007fff99c79cd0 _LSDispatchRegistration(LSContext*, char const*, LSRegistrationInfo*, __CFData const*, __CFData const*, __CFData const*, __CFURL const*, __CFDictionary const*, unsigned int*, __CFArray**, unsigned char*) + 166

6   LaunchServices                 0x00007fff99c0a18d _LSRegisterDirectoryNode(LSContext*, FSNode*, FSNode*, LSRegistrationInfo*, __CFData const*, __CFDictionary const*, __CFArray**, unsigned char*, unsigned int*) + 86

7   LaunchServices                 0x00007fff99c09edc _LSRegisterBundleNode(LSContext*, unsigned int, FSNode*, FSNode*, unsigned int, __CFDictionary const*, __CFArray**, unsigned char*, unsigned int*) + 863

8   LaunchServices                 0x00007fff99bd84a9 _LSFindOrRegisterBundleNode + 912

9   LaunchServices                 0x00007fff99c62932 _LSDatabaseClean(LSDatabase*) + 456

10  LaunchServices                 0x00007fff99bd60db _LSContextInit + 795

11  LaunchServices                 0x00007fff99bef867 LSFindApplicationForInfo + 89

12  AppKit                         0x00007fff9076b05d -[NSWorkspace URLForApplicationWithBundleIdentifier:] + 177

13  AppKit                         0x00007fff9076af93 -[NSWorkspace absolutePathForAppBundleWithIdentifier:] + 84

14  StoreFoundation               0x00007fff994da36f CKiTunesAppVersion + 69

15  CommerceKit                   0x00007fff94d39bd6 +[CKStoreClient configureClientAsType:] + 2472

16  Parsec                         0x00007fff9ae93648 __27-[PRSBagHandler setActive:]_block_invoke522 + 39

17  libdispatch.dylib             0x00007fff8748d40b _dispatch_client_callout + 8

18  libdispatch.dylib             0x00007fff8748d303 dispatch_once_f + 67

19  Parsec                         0x00007fff9ae933bd -[PRSBagHandler setActive:] + 1006

20  Parsec                         0x00007fff9aebe057 -[PRSSearchSession activate] + 235

21  SpotlightNetHelper             0x000000010365d333

22  CoreFoundation                 0x00007fff87de4a6c __invoking___ + 140

23  CoreFoundation                 0x00007fff87de48fe -[NSInvocation invoke] + 286

24  Foundation                     0x00007fff8ed50eb8 __NSXPCCONNECTION_IS_CALLING_OUT_TO_EXPORTED_OBJECT__ + 17

25  Foundation                     0x00007fff8ed50822 -[NSXPCConnection _decodeAndInvokeMessageWithData:] + 1123

26  Foundation                     0x00007fff8ed502f0 message_handler + 705

27  libxpc.dylib                   0x00007fff9d9d856e _xpc_connection_call_event_handler + 35

28  libxpc.dylib                   0x00007fff9d9d6de7 _xpc_connection_mach_event + 2198

29  libdispatch.dylib             0x00007fff87495596 _dispatch_client_callout4 + 9

30  libdispatch.dylib             0x00007fff87495a08 _dispatch_mach_msg_invoke + 555

31  libdispatch.dylib             0x00007fff87492200 _dispatch_queue_drain + 1207

32  libdispatch.dylib             0x00007fff8749435f _dispatch_mach_invoke + 735

33  libdispatch.dylib             0x00007fff87492200 _dispatch_queue_drain + 1207

34  libdispatch.dylib             0x00007fff87498707 _dispatch_queue_invoke + 549

35  libdispatch.dylib             0x00007fff87490d53 _dispatch_root_queue_drain + 538

36  libdispatch.dylib             0x00007fff87490b00 _dispatch_worker_thread3 + 91

37  libsystem_pthread.dylib       0x00007fff9d3414de _pthread_wqthread + 1129

38  libsystem_pthread.dylib       0x00007fff9d33f341 start_wqthread + 13

 

 

Thread 5:

0   libsystem_kernel.dylib         0x00007fff8824c5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff9d33f341 start_wqthread + 13

 

 

Thread 6:

0   libsystem_kernel.dylib         0x00007fff8824c5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff9d33f341 start_wqthread + 13

 

 

Thread 7:

0   libsystem_kernel.dylib         0x00007fff88245f72 mach_msg_trap + 10

1   CoreFoundation                 0x00007fff87de81c4 __CFRunLoopServiceMachPort + 212

2   CoreFoundation                 0x00007fff87de768c __CFRunLoopRun + 1356

3   CoreFoundation                 0x00007fff87de6ed8 CFRunLoopRunSpecific + 296

4   Foundation                     0x00007fff8ed36ed9 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270

5   Parsec                         0x00007fff9ae93aef -[PRSBagHandler startlocation] + 258

6   Foundation                     0x00007fff8ed47e64 __NSThread__start__ + 1351

7   libsystem_pthread.dylib       0x00007fff9d34199d _pthread_body + 131

8   libsystem_pthread.dylib       0x00007fff9d34191a _pthread_body + 0

9   libsystem_pthread.dylib       0x00007fff9d33f351 thread_start + 13

 

 

Thread 8:

0   libsystem_kernel.dylib         0x00007fff8824c5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff9d33f341 start_wqthread + 13

 

 

Thread 9:

0   libsystem_kernel.dylib         0x00007fff8824c5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff9d33f341 start_wqthread + 13

 

 

Thread 10:

 

 

Binary Images:

       0x103655000 -        0x103662fff  com.apple.metadata.SpotlightNetHelper (1.0 - 972.34) <cc6944a9-ccab-3d9e-b1c0-f132dbc224bc> /System/Library/PrivateFrameworks/ParsecUI.framework/Versions/A/Support/Spotlig htNetHelper.app/Contents/MacOS/SpotlightNetHelper

    0x7fff8748b000 -     0x7fff874b8fff  libdispatch.dylib (501.40.12) <c7499857-61a5-3d7d-a5ea-65dcc8c3df92> /usr/lib/system/libdispatch.dylib

    0x7fff87d5e000 -     0x7fff881d4fff  com.apple.CoreFoundation (6.9 - 1258.1) <943a1383-da6a-3dc0-abcd-d9aeb3d0d34d> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

    0x7fff88235000 -     0x7fff88253ff7  libsystem_kernel.dylib (3248.50.21) <78e54d59-d2b0-3f54-9a4a-0a68d671f253> /usr/lib/system/libsystem_kernel.dylib

    0x7fff88637000 -     0x7fff888beff3  com.apple.CFNetwork (760.5.1 - 760.5.1) <ee9426d1-f11c-3dd4-ae08-ea29aeb27177> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

    0x7fff8ed12000 -     0x7fff8f066fff  com.apple.Foundation (6.9 - 1259) <71a9d3a0-0b1f-3e3a-86f3-1486365a6ef2> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

    0x7fff90517000 -     0x7fff91140ff7  com.apple.AppKit (6.9 - 1404.47) <f3411f6e-dd87-34d0-8c68-c69b2205e41d> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    0x7fff94d19000 -     0x7fff94d4bfff  com.apple.CommerceKit (1.2.0 - 463.9) <a74b7abc-5b01-3c09-af3c-6951b11d230a> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit

    0x7fff970bf000 -     0x7fff970c2ffb  libdyld.dylib (360.22) <cc088c2a-d407-33e7-a6b6-b06e0d4ad999> /usr/lib/system/libdyld.dylib

    0x7fff994b0000 -     0x7fff99517ff7  com.apple.StoreFoundation (1.0 - 463.9) <e4a83f77-88d1-307a-b137-23cfcf0ab249> /System/Library/PrivateFrameworks/StoreFoundation.framework/Versions/A/StoreFou ndation

    0x7fff99bcc000 -     0x7fff99cf1fff  com.apple.LaunchServices (728.12 - 728.12) <f5ab56cd-cf33-33f0-a48d-372551714e77> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

    0x7fff9ae8b000 -     0x7fff9b045ffb  com.apple.Parsec (1.0 - 972.34) <ab67f52d-8018-3bb2-b8b9-e10712f201d5> /System/Library/PrivateFrameworks/Parsec.framework/Versions/A/Parsec

    0x7fff9d33e000 -     0x7fff9d347ff7  libsystem_pthread.dylib (138.10.4) <3dd1ef4c-1d1b-3abf-8cc6-b3b1ceee9559> /usr/lib/system/libsystem_pthread.dylib

    0x7fff9d9cd000 -     0x7fff9d9f6ff7  libxpc.dylib (765.50.8) <54d1328e-054e-3daa-89e2-375722f9d18f> /usr/lib/system/libxpc.dylib

Mac mini, OS X El Capitan (10.11.5), MDM

Posted on Jul 9, 2016 4:28 PM

Close
studiodave1

Q: dmg files won't mount, app store app fails

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jul 9, 2016 9:02 PM in response to studiodave1
    Level 10 (122,086 points)
    Apple Music
    Jul 9, 2016 9:02 PM in response to studiodave1

    Reindex Spotlight.

     

    Instructions here > Rebuild the Spotlight index on your Mac - Apple Support

  • by studiodave1,

    studiodave1 studiodave1 Jul 10, 2016 6:29 AM in response to Carolyn Samit
    Level 1 (4 points)
    Audio
    Jul 10, 2016 6:29 AM in response to Carolyn Samit

    Thanks, again, Carolyn.

     

    Seeing this in between attempts to rebuild the Spotlight index:

     

    7/10/16 8:01:09.376 AM kdc[92]: WARNING Found KDC certificate (O=System Identity,CN=com.apple.kerberos.kdc)is missing the PK-INIT KDC EKU, this is bad for interoperability.

     

    and

     

    7/10/16 9:25:49.203 AM SpotlightNetHelper[319]: tcp_connection_destination_handle_tls_close_notify 3 closing socket due to TLS CLOSE_NOTIFY alert

     

    and

     

    7/10/16 9:27:49.000 AM kernel[0]: Sandbox: coreduetd(74) deny(1) mach-lookup com.apple.lsd.modifydb

     

    and

     

    7/10/16 9:28:21.802 AM sandboxd[137]: ([491]) mdworker(491) deny file-write-create /private/var/folders/xf/rjpz6ffd0znd170j155fdqxr0000gq/0

     

    with the full report being:

     

    mdworker(491) deny file-write-create /private/var/folders/xf/rjpz6ffd0znd170j155fdqxr0000gq/0

     

     

    Process:         mdworker [491]

    Path:            /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker

    Load Address:    0x10c101000

    Identifier:      mdworker

    Version:         ??? (???)

    Code Type:       x86_64 (Native)

    Parent Process:  launchd [1]

    User ID:         503

     

     

    Date/Time:       2016-07-10 09:28:21.411 -0400

    OS Version:      Mac OS X 10.11.5 (15F34)

    Report Version:  8

     

     

    Thread 0:

    0   libsystem_kernel.dylib         0x00007fff968c7f72 mach_msg_trap + 10

    1   CoreFoundation                 0x00007fff8d5651c4 __CFRunLoopServiceMachPort + 212

    2   CoreFoundation                 0x00007fff8d56468c __CFRunLoopRun + 1356

    3   CoreFoundation                 0x00007fff8d563ed8 CFRunLoopRunSpecific + 296

    4   CoreFoundation                 0x00007fff8d5a59b1 CFRunLoopRun + 97

    5   mdworker                       0x000000010c109a53

    6   libdyld.dylib                 0x00007fff8a02e5ad start + 1

     

     

    Thread 1:

    0   libsystem_kernel.dylib         0x00007fff968ce5e2 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff9373c341 start_wqthread + 13

     

     

    Thread 2:

    0   libsystem_kernel.dylib         0x00007fff968ceefa kevent_qos + 10

    1   libdispatch.dylib             0x00007fff8d073dcd _dispatch_autorelease_pool_pop + 0

     

     

    Thread 3:

    0   libsystem_kernel.dylib         0x00007fff968cf04a mkdir + 10

    1   LaunchServices                 0x00007fff99c24302 _LSMakeStoreNameAndPath(unsigned int, char*, int, char*, int) + 213

    2   LaunchServices                 0x00007fff99b98032 _LSContextInit + 626

    3   LaunchServices                 0x00007fff99c3a9d8 _LSRegisterNode + 28

    4   LaunchServices                 0x00007fff99c26aed LSRegisterURL + 70

    5   mdworker                       0x000000010c13acbf

    6   mdworker                       0x000000010c13af4a

    7   libdispatch.dylib             0x00007fff8d07993d _dispatch_call_block_and_release + 12

    8   libdispatch.dylib             0x00007fff8d06e40b _dispatch_client_callout + 8

    9   libdispatch.dylib             0x00007fff8d07303b _dispatch_queue_drain + 754

    10  libdispatch.dylib             0x00007fff8d079707 _dispatch_queue_invoke + 549

    11  libdispatch.dylib             0x00007fff8d071d53 _dispatch_root_queue_drain + 538

    12  libdispatch.dylib             0x00007fff8d071b00 _dispatch_worker_thread3 + 91

    13  libsystem_pthread.dylib       0x00007fff9373e4de _pthread_wqthread + 1129

    14  libsystem_pthread.dylib       0x00007fff9373c341 start_wqthread + 13

     

     

    Thread 4:

    0   libsystem_kernel.dylib         0x00007fff968ce5e2 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff9373c341 start_wqthread + 13

     

     

    Binary Images:

           0x10c101000 -        0x10c162fff  mdworker (972.34) <8ce27774-1fa7-3265-8d0e-f5136bd7480f> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker

        0x7fff8a02b000 -     0x7fff8a02effb  libdyld.dylib (360.22) <cc088c2a-d407-33e7-a6b6-b06e0d4ad999> /usr/lib/system/libdyld.dylib

        0x7fff8d06c000 -     0x7fff8d099fff  libdispatch.dylib (501.40.12) <c7499857-61a5-3d7d-a5ea-65dcc8c3df92> /usr/lib/system/libdispatch.dylib

        0x7fff8d4db000 -     0x7fff8d951fff  com.apple.CoreFoundation (6.9 - 1258.1) <943a1383-da6a-3dc0-abcd-d9aeb3d0d34d> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

        0x7fff9373b000 -     0x7fff93744ff7  libsystem_pthread.dylib (138.10.4) <3dd1ef4c-1d1b-3abf-8cc6-b3b1ceee9559> /usr/lib/system/libsystem_pthread.dylib

        0x7fff968b7000 -     0x7fff968d5ff7  libsystem_kernel.dylib (3248.50.21) <78e54d59-d2b0-3f54-9a4a-0a68d671f253> /usr/lib/system/libsystem_kernel.dylib

        0x7fff99b8e000 -     0x7fff99cb3fff  com.apple.LaunchServices (728.12 - 728.12) <f5ab56cd-cf33-33f0-a48d-372551714e77> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices