HT204759: Identifying fraudulent "phishing" email

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Gary 418

Q: iTunes has made me change my password, is this legitimate?

IiTunes recently requested I change my password which I have done to continue logging in to services.  But I've also been asked to re-enter account details for my debit card.  I've refrained from doing so until I can be assured that this is normal.  Can anyone help please?

iPad (4th gen) Wi-Fi, iOS 9.3.2

Posted on Jul 10, 2016 8:59 AM

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Q: iTunes has made me change my password, is this legitimate?

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  • by Esquared,

    Esquared Esquared Jul 10, 2016 9:08 AM in response to Gary 418
    Level 6 (8,405 points)
    Mac OS X
    Jul 10, 2016 9:08 AM in response to Gary 418

    Where did you see that request? When in doubt, make the changes the regular way: Change or remove your Apple ID payment information - Apple Support

  • by Michael Black,

    Michael Black Michael Black Jul 10, 2016 9:47 AM in response to Gary 418
    Level 7 (24,018 points)
    Jul 10, 2016 9:47 AM in response to Gary 418

    I've never seen any message ever from iTunes to change a password.  You may not be able to login if your account is locked, and there will be messages warning you that your account is locked, but not an actual message saying to change your password.

     

    Was this a text message, email?  What sort of message?

     

    You can always verify the integrity of your AppleID and information yourself by logging in at https://appleid.apple.com/  Never, ever respond to any message of any kind to change your information - just independently open a web browser and verifying your account yourself.  That goes for your AppleID, iTunes/App stores, bank account, credit card, health care account - any account.  Never, ever simply respond to messages or follow message links.  Go to your normal account login page yourself and verify if there is an issue or not.

  • by Csound1,

    Csound1 Csound1 Jul 10, 2016 9:49 AM in response to Gary 418
    Level 9 (50,202 points)
    Desktops
    Jul 10, 2016 9:49 AM in response to Gary 418

    It's a scam, enter nothing and change your password now, you are not the only person who knows what it is.