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Helpful answers
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Feb 24, 2016 11:53 AM in response to okellymkby Jason L,Hi okellymk,
Welcome to Apple Support Communities.
If I understand correctly, there's an issue receiving visual voicemails on your iPhone when it is connected to a Wi-Fi network. If you haven't already, try taking a look at the article linked below and running through the general troubleshooting tips that it provides.
Get help with visual voicemail on your iPhone - Apple Support
Take care.
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Feb 24, 2016 1:10 PM in response to Jason Lby okellymk,Hi Jason,
Thanks for the information. I've tried everything listed and it still doesn't make any difference. We have several iPhone and they all do the same thing.
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Feb 24, 2016 2:04 PM in response to okellymkby Jason L,Thank you for using Apple Support Communities. Due to the nature of the visual voicemail issue, you may find more information by using another one of these Apple support resources - https://getsupport.apple.com/GetproductgroupList.action.
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Jul 10, 2016 2:11 PM in response to okellymkby burnspammers,Cellular data connection is required for Visual Voicemail retrieval. If data is turned off, you cannot download the Visual Voicemail. But you can still get the new voicemails if you don't have data - just tap "Call Voicemail " and your phone will connect to the voicemail system the old fashioned way
