HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
tmiddleman

Q: lost my iCloud security code, help

Lost my iCloud Security Code, Help!

Posted on Jul 10, 2016 2:06 PM

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Q: lost my iCloud security code, help

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  • by Roger Wilmut1,Helpful

    Roger Wilmut1 Roger Wilmut1 Jul 10, 2016 2:45 PM in response to tmiddleman
    Level 9 (78,263 points)
    iTunes
    Jul 10, 2016 2:45 PM in response to tmiddleman

    Are you talking about the passcode specifically for your iOS device? The page you came here from - linked to at the top of this page - tells you what to do (basically erase the device).

     

    But you said 'iCloud', which is nothing to do with the passcode. Do you have 2-step verification enabled? (If not, the remainder of this post is not relevant.) This requires you to have two out of three things - your password, a 'trusted device' to which a code can be sent, or the Recovery Key you were given when you set it up. If you lose two of these three things no-one can help you, including Apple. Hopefully you meant passcode, which simply means erasing the device and restoring your data from your backup.

  • by tmiddleman,

    tmiddleman tmiddleman Jul 10, 2016 2:48 PM in response to Roger Wilmut1
    Level 1 (8 points)
    iCloud
    Jul 10, 2016 2:48 PM in response to Roger Wilmut1

    Thank you, Roger. The prompt requested my "iCloud Security Code". Your answer rang a bell for me and I'm all set for now.

    Again, much appreciated.

    Therese