Q: I need to call Apple to get to iTunes.

Do you mean this?

Apr. 2016 King_Penguin post: https://discussions.apple.com/message/30030420#30030420

If your Apple ID is locked - https://support.apple.com/HT204106 - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity."