HT204093: Use Mail on your Mac
Learn about Use Mail on your MacQ: If I respond to an email by telephoning the sender I want to add ... If I respond to an email by telephoning the sender I want to add a note to the message to record how I respond/dealt with the message. I use to be able to do this - can I do it on my Mac? more
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Jul 11, 2016 4:14 AM in response to TINWISby Luis Sequeira1,★HelpfulI don't think you can add notes directly to messages in the current version.
Although not nearly as flexible, an alternative is to use "flags". Alas I don't think one can rename them or create custom ones, but if you have a small number of situations you can come up with a personal code for them (e.g. green for dealt with, yellow for waiting, etc.)
There are several Extensions available for Apple Mail, it is possible that some of them have this functionality.