Q: After clean install, Yosemite Mail freezes at launch
I re-installed Yosemite and updated it to 10.10.5 three days ago. Yesterday, I re-created 11 non-iCloud email accounts. I launched Mail and proceeded to uncheck the option labeled "Automatically detect and maintain settings" and replace the incoming and outgoing port numbers per instructions from the ISP I consulted in an effort to avoid the major Contacts and Mail issues that developed over the two months since my original Yosemite clean install — issues that have worsened to the point where I was advised in these forums to re-install. If I’d known about unchecking this option, maybe none of those problems would have developed?
After unchecking the option and changing the port numbers for the incoming and outgoing servers of 11 IMAP accounts, I took all the accounts online. Mail appeared to be stable. I quit Mail and re-launched it five minutes later just to be sure. It froze immediately on launch; there isn’t enough time to click on anything before the spinning beachball appears and never goes away. I checked Sys Prefs/Internet Accounts: no problems there.
Here are the Console logs for today’s attempted Mail launch:
07/06/2016 6:24:16.318 PM Mail[1318]: AllSignatures.plist: Error reading plist: Error Domain=NSCocoaErrorDomain Code=260 "The file “AllSignatures.plist” couldn’t be opened because there is no such file." UserInfo=0x60800066c640 {NSFilePath=/Users/mother/Library/Mail/V2/MailData/Signatures/AllSignatures.pli st, NSUnderlyingError=0x608000650ce0 "The operation couldn’t be completed. No such file or directory"}
07/06/2016 6:24:16.379 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
07/06/2016 6:24:17.853 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
07/06/2016 6:24:18.409 PM Mail[1318]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
07/06/2016 6:24:18.409 PM Mail[1318]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
07/06/2016 6:24:18.410 PM Mail[1318]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
07/06/2016 6:24:18.410 PM Mail[1318]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
07/06/2016 6:24:18.410 PM Mail[1318]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
07/06/2016 6:24:18.410 PM Mail[1318]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
07/06/2016 6:24:18.410 PM Mail[1318]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
07/06/2016 6:24:18.410 PM Mail[1318]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
07/06/2016 6:24:18.477 PM Mail[1318]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
07/06/2016 6:24:18.477 PM Mail[1318]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
07/06/2016 6:24:19.059 PM Mail[1318]: [IMAP] Expected untagged initial response from box495.bluehost.com
07/06/2016 6:24:19.146 PM Mail[1318]: [IMAP] Expected untagged initial response from box495.bluehost.com
07/06/2016 6:24:19.532 PM accountsd[336]: Cannot find executable for CFBundle 0x7fc1e9d159f0 </System/Library/Accounts/Notification/CloudDocsAccountNotificationPlugin.bundl e> (not loaded)
07/06/2016 6:24:19.756 PM fontd[296]: BUG in libdispatch client: dispatch_mig_server: mach_msg() failed (ipc/send) invalid memory - 0x1000000c
07/06/2016 6:24:19.756 PM Mail[1318]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
07/06/2016 6:24:19.756 PM Mail[1318]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
07/06/2016 6:24:20.351 PM accountsd[336]: Enter ShareKitAccountEnabler - didChangeWithType - type=2 for account w.b.wolf@me.com (843792E4-0915-4FE8-BD0F-D1018E23DF1F).
07/06/2016 6:24:20.372 PM accountsd[336]: AIDA Notification plugin running
07/06/2016 6:24:20.404 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
07/06/2016 6:24:20.592 PM icbaccountsd[1326]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x7f9e40e0a160 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}
07/06/2016 6:24:20.630 PM sandboxd[393]: ([1326]) icbaccountsd(1326) deny mach-lookup com.apple.CrashReporterSupportHelper
07/06/2016 6:24:22.825 PM Mail[1318]: [IMAP] Expected untagged initial response from box495.bluehost.com
07/06/2016 6:24:22.920 PM Mail[1318]: [IMAP] Expected untagged initial response from box495.bluehost.com
07/06/2016 6:24:25.409 PM Mail[1318]: [IMAP] Expected untagged initial response from box495.bluehost.com
07/06/2016 6:24:25.503 PM Mail[1318]: [IMAP] Expected untagged initial response from box495.bluehost.com
07/06/2016 6:30:09.116 PM com.apple.xpc.launchd[1]: (com.apple.mail.3156[1318]) Service exited due to signal: Terminated: 15
07/06/2016 6:30:12.835 PM spindump[533]: Saved hang report for Mail version 8.2 (2104) to /Library/Logs/DiagnosticReports/Mail_2016-07-06-183012_MacBookPro.hang
07/06/2016 6:31:29.425 PM Console[1336]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable
What can I do now? These problems make my MacBook useless.
17" MacBook Pro, mid-2010, 8Gb RAM, OS X Yosemite (10.10.5), 1TB Samsung 850 EVO SSD
Posted on Jul 6, 2016 4:11 PM
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Posted on Jul 7, 2016 9:30 AM