Steve from WUE
Level 1 (4 points)
iTunes

Q: When syncing iTunes and iPhone 5s, not all photos appear on phone

"Photos" in Photo app on iPhone is same as camera roll and doesn't include recent images on iTunes. This seems to have started when I upgraded iTunes and El Capitan. I had a similar problem with iPod Touch and the advice was to delete the case in iTunes. This isn't so obvious for the iPhone.

iPhone 5s, iOS 9.2.1

Posted on Jul 10, 2016 9:59 AM

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Steve from WUE

Q: When syncing iTunes and iPhone 5s, not all photos appear on phone

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  • by jdo_apple,

    jdo_apple jdo_apple Jul 11, 2016 9:16 AM in response to Steve from WUE
    Community Specialists
    Jul 11, 2016 9:16 AM in response to Steve from WUE

    Hello Steve from WUE,


    Thanks for that info and choosing the Apple Support Communities. I know how important having the correct pictures on your devices is to you! Based on what you stated, it seems you may be having issues with getting the correct pictures on your iPhone. I would start with these steps to narrow down and resolve your issue:


    1. Connect your iPhone to iTunes, then unselect the option to “Sync Photos” and then click “Remove photos.” Then click the Apply button in iTunes to sync the changes.


    2. Restart your iPhone and Mac as the shut down and start up process is important to keep the software running properly:


    Restart your iPhone, iPad, or iPod touch

    How to turn on or turn off your Mac


    3. Open Photos and iTunes on your Mac, then connect your iPhone again and try to manually sync photos again from the Photos app on your Mac. Alternatively, you could use iCloud Photo Library to access your pictures on your devices.


    Keep your photos safely stored and up to date on all your devices


    Cheers!