WickedJargon

Q: `Apple Music` skips tracks.

After updating iTunes, Apple Music (apple's new streaming service) skips most tracks. In this screen-record video (link below), all tracks are skipped on this album, but at times, there are a couple to a few tracks that work fine. I use Apple Music in Canada. I am using Apple Music during the 3 month trial period. Someone else in my household is Apple Music too. We are each using individual trials under separate accounts, not the family Apple Music pack. They are experiencing the same issue.

 

I live in Canada using iTunes version 12.1.16 on a MacBook Pro.

null

Posted on Jul 17, 2015 5:11 PM

Close

Q: `Apple Music` skips tracks.

  • All replies
  • Helpful answers

first Previous Page 5 of 6 last Next
  • by Random_Guy,

    Random_Guy Random_Guy Aug 25, 2015 9:59 AM in response to WickedJargon
    Level 1 (0 points)
    Aug 25, 2015 9:59 AM in response to WickedJargon

    This is happening to me in Los Angeles. VERY few tracks play, but some done. Most are just skipped with no sound at all playing. Just updated to the latest iTunes and still happening. Plays fine on my iPhone 6+.

  • by buddhahat,

    buddhahat buddhahat Sep 1, 2015 4:13 AM in response to Random_Guy
    Level 1 (15 points)
    Sep 1, 2015 4:13 AM in response to Random_Guy

    This problem disappeared briefly when I changed the DNS settings as per instructions a couple of pages up thread. However the problem has now recurred on my phone. I reset DNS to default but still occurring. This is very frustrating. I never had these type of issues with Spotify. If this isn't sorted I will consider switching back and contacting Apple for refund of Match.

  • by Jonny S,

    Jonny S Jonny S Sep 19, 2015 3:26 AM in response to WickedJargon
    Level 1 (4 points)
    Mac OS X
    Sep 19, 2015 3:26 AM in response to WickedJargon

    This worked for me:

     

    • log-out of iTunes
    • delete /Users/[username]/Music/iTunes
    • delete com.apple.iTunes* in Users/[username]/Library/Preferences and Users/[username]/Library/Preferences/ByHost
    • clear trash
    • reboot
    • re-start iTunes
    • log-in to iTunes
    • confirm payment details

     

    good times.

  • by Steve-O23,

    Steve-O23 Steve-O23 Oct 21, 2015 11:24 PM in response to WickedJargon
    Level 1 (13 points)
    iPhone
    Oct 21, 2015 11:24 PM in response to WickedJargon

    Same issue on my iPhone and iPad (even on new 9.1). Items that were stored locally in iTunes on my MacBook and uploaded to the cloud seem to be the issue on other devices. Will try a few of the suggestions in this thread when I get home tonight.

  • by karoo_user,

    karoo_user karoo_user Oct 24, 2015 11:12 PM in response to WickedJargon
    Level 1 (0 points)
    Oct 24, 2015 11:12 PM in response to WickedJargon

    I am connecting from South Africa and experience the same issues on iPhone and iPad even after 9.1 update. Any suggestions how to fix this VERY frustrating issue?

  • by ChuyFB,

    ChuyFB ChuyFB Nov 26, 2015 8:12 PM in response to WickedJargon
    Level 1 (0 points)
    Nov 26, 2015 8:12 PM in response to WickedJargon

    Nope, I think this is more of a general issue, since I'm having this same annoying problem in Mexico. Can't get to listen to whole songs. I thought maybe I was doing something wrong, but now I see I'm not.

  • by hungrysokoke,

    hungrysokoke hungrysokoke Dec 1, 2015 8:03 PM in response to WickedJargon
    Level 1 (9 points)
    iTunes
    Dec 1, 2015 8:03 PM in response to WickedJargon

    This solved the problem for me: Signing out and back into iTunes on my iPhone.

     

    I found this solution serendipitously when working on another iTunes problem discussed here.

     

    In more detail: I'd been having a problem with certain (seemingly random, e.g. Jumpman on What a Time to Be Alive but none of the other tracks on the album) tracks not playing on my iPhone (but playing on my Macbook). I decided to try a sign out and sign in strategy on my iPhone. I went Setting>iTunes & App Store>Apple ID>Sign Out. I opened Music which, interestingly, was now frozen on an Apple Music promotional picture of a girl listening to an iPhone. I went back to the same part of Settings and signed back in. Then I could play the tracks that couldn't previously be played (e.g. Jumpman)!

  • by Cdappleuser,

    Cdappleuser Cdappleuser Jan 3, 2016 6:04 PM in response to hungrysokoke
    Level 1 (0 points)
    Jan 3, 2016 6:04 PM in response to hungrysokoke

    This worked for me. The extra step that I needed was to go back into settings/music and turn on the iCloud Music Library so that playlists and other tracks that I had added to my music on either my ipad or iPhone reappeared.

  • by iMinnish,

    iMinnish iMinnish Mar 9, 2016 6:28 AM in response to WickedJargon
    Level 1 (0 points)
    Mar 9, 2016 6:28 AM in response to WickedJargon

    Flush or reset DNS

  • by scottysg,

    scottysg scottysg Apr 18, 2016 1:24 PM in response to WickedJargon
    Level 1 (4 points)
    Apr 18, 2016 1:24 PM in response to WickedJargon

    This was happening to me on random tracks in multiple albums. I changed my dns to 8.8.8.8 and 8.8.4.4 and its working fine again. I live north of la. As said before in this thread, the dns is the problem. whatever that is lol.

  • by motrek,

    motrek motrek May 29, 2016 7:22 AM in response to WickedJargon
    Level 1 (33 points)
    Mac OS X
    May 29, 2016 7:22 AM in response to WickedJargon

    I'm on iTunes version 12.4.0.119 on a Mac in the US and have this problem.

     

    Listening to an Apple Music "radio" station works okay (it will usually work for hours at a time) but if I try to listen to a particular album, it will play a few songs (or sometimes just one song) and skip the rest of the songs in the album.

     

    If I turn off wifi, turn it back on, and double click on a track in particular of the album I'm trying to listen to, it will start working again for a short amount of time. I can usually listen to one track and it skips the rest. Very annoying.

  • by twentydwarves,

    twentydwarves twentydwarves Jul 11, 2016 1:58 PM in response to WickedJargon
    Level 1 (4 points)
    Jul 11, 2016 1:58 PM in response to WickedJargon

    This worked for me:

    I logged into my wifi router and found that IPv6 was disabled. I enabled it, restarted it, and I haven't experienced any more problems since (about 10 days ago). Hope this helps.

     

    Background:

    I'm a software developer, but I'm no IT expert. I had Beats Music before Apple bought them. It had its share of problems, but Apple Music streaming would get stuck far more often. I've been having the track skipping issue as well on Apple Radio where only the first track plays, then it quickly flickers through many tracks. Sometimes an error pops up that the media format cannot be read. This problem mainly occurs on my iPhone 5 and AppleTV 4 (both with the latest OS), only on wifi, and I'm in the US (west coast). My ISP is Verizon FIOS (now Frontier), and the wifi router is also from them. Previously restarting the modem and router did not help.

  • by Mediabeast,

    Mediabeast Mediabeast Jul 21, 2016 2:57 PM in response to Jonny S
    Level 1 (4 points)
    Jul 21, 2016 2:57 PM in response to Jonny S

    Amazing. This did the trick for me.

     

    FYI I only delete the iTunes files in the ByHost folder.

     

    Do we know what causes this issue?

  • by jongp316,

    jongp316 jongp316 Jul 23, 2016 2:59 PM in response to WickedJargon
    Level 1 (4 points)
    Jul 23, 2016 2:59 PM in response to WickedJargon

    I' had this issue for a few months now. Originally noticed it on my iphone playing iTunes Radio stations. Would happen intermittently. I would reboot the phone and it would work fine for a few songs then start the same skipping issue. Switching to a playlist where I had local music worked fine.

     

    I Started using my AppleTV to play radio stations and noticed the same issue. Once it started any station would do it. If I selected music from a playlist it played fine. Restarting the appletv would fix it for a few songs then come back. Signing in and out of iTunes worked one time but then not again.

     

    Just did the DNS change and it has worked fine for awhile now.

     

    There is clearly some relation to DNS cache that is causing this.

  • by no_data_uk,

    no_data_uk no_data_uk Jul 28, 2016 1:38 PM in response to Jonny S
    Level 1 (4 points)
    Jul 28, 2016 1:38 PM in response to Jonny S

    This worked for me.. should be the top answer

first Previous Page 5 of 6 last Next