HT201435: Get help with over-the-air iOS updates
Learn about Get help with over-the-air iOS updatesQ: Have an older iPad that I inherited. iOS is out of date but keep getting error message when I try to update. Support instructions ... Have an older iPad that I inherited. iOS is out of date but keep getting error message when I try to update. Support instructions do not match my iPad. This was purchased in 2011 I believe. more
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Helpful answers
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Jul 11, 2016 2:53 PM in response to CBTEKRONYby ChrisJ4203,CBTEKRONY wrote:
Have an older iPad that I inherited. iOS is out of date but keep getting error message when I try to update. Support instructions do not match my iPad. This was purchased in 2011 I believe. I need help removing the update an reinstalling it.
What is this error message that you are receiving? That would help a great deal. From there, someone should be able to provide you with some additional troubleshooting steps.
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Jul 11, 2016 3:14 PM in response to CBTEKRONYby bobseufert,★HelpfulIf it is a iPad 1 (no camera) it can't be updated above IOS 5.1.1. This is probably the source of the problem.
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Jul 11, 2016 3:00 PM in response to CBTEKRONYby Diana.McCall,What model is it? Check Settings>About, then google the number to find the corresponding name. What iOS version does it have now?
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Jul 11, 2016 3:12 PM in response to ChrisJ4203by CBTEKRONY,It says I am no longer connected to the internet. Tried several wifi connections. Version 7.0.2
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Jul 11, 2016 3:17 PM in response to CBTEKRONYby Diana.McCall,What model is the iPad? I see. Sorry, I jumped your reply.
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Jul 11, 2016 3:20 PM in response to CBTEKRONYby Diana.McCall,Are you still using the original Apple ID under which it was configured? If so, you should be able to connect to power (essential) and interact with Settings>General>System update. It will take a while.
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Jul 11, 2016 3:54 PM in response to Diana.McCallby CBTEKRONY,YYes I haven't changed much. However I do not have a System Update option via the path above
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Jul 11, 2016 3:57 PM in response to CBTEKRONYby CBTEKRONY,Ok I think you meant software update. That is where I run into the error message I noted above. Apple says to remove the download and try again but I cannot find where to remove it from.