Flyingmedic

Q: 2nd AppleTv same problem.....

OK gang, so wife buys me an AppleTV for our anniversary on 06/06/16

 

Yesterday I go to install it (06/28/16) and it won't connect to my wifi, says my wifi is not connected to the Internet.

The **** you say.....so...I try again, and this time just keeps spinning, and spinning, and spinning, against a grey background.

SO, the only thing I could think to do was unplug it, HDMI and power for a full 5 mins. When I go to plug the power back in I get nothing

but a black screen, which is my TV's way of saying no signal. (which it actually says). It recognizes that there is something connected (otherwise I'd get a check cables message)

 

SO...I call support ran through every option we could think of:

 

1: Different HDMI cable - No difference

2: Different TV - No difference

3: Resolution hopping (via menu/vol down - No difference

 

Long story short, support guy says he'll document it as Defective out of box, and that I could either ship mine to them, and they'd ship me a new one, or I could road trip

to my closest Apple Store (over an hour away) and do a swap. I chose the latter, and all went smoothly......until I got home.

 

Same EXACT issue I was having yesterday. Identical.

 

I could really use some advice here, because really, the only option open to me is to return it outright (I know it's outside the 15 day return window, they work with you considering DOA product, says advisor), OR, try my luck on a 3rd unit.

 

it is technically feasible to get 2 DOAs in a row, just not likely.

 

So, any advice/thoughts/inputs , greatly appreciated.

 

Thanks,

BIll

 

PS I don't own a MAC, so no USB-C cable to try iTunes fix.

Apple TV (4th generation)

Posted on Jun 29, 2016 11:02 AM

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Q: 2nd AppleTv same problem.....

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 30, 2016 9:03 AM in response to Flyingmedic
    Level 10 (103,375 points)
    Apple TV
    Jun 30, 2016 9:03 AM in response to Flyingmedic

    There is no silliness. Two defective units on the run would be somewhat long odds (although not impossible). It is therefore necessary I believe to rule out that the environment that you are putting them in isn't breaking them. And by breaking them I don't mean physically, it may simply be corrupting the software and they may well be capable of being restored.

     

    On this basis, it would be important to know whether you tried them in the intended location before trying them elsewhere. I believe you have tried the Apple TV from another location in the intended location and found it to work, but this may not be relevant because whilst it is an Apple TV it is different in that it is already set up and even may be running a different software version.

  • by Flyingmedic,

    Flyingmedic Flyingmedic Jun 30, 2016 9:49 AM in response to Winston Churchill
    Level 1 (12 points)
    Apple TV
    Jun 30, 2016 9:49 AM in response to Winston Churchill

    Well, fair enough I guess, seeing as you don't know me, nor my background, and this being the Internet. I'm pretty sure it's not operator error, but of course, it could be. I'm a big fan of RTFM, and tried researching this issue the best I could, to no avail.

     

    In any event, technology and I have a somewhat contentious relationship, but we try to get along LoL.

     

    Guess I just wait it out,and see. I'll let you know, soon as I know.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 30, 2016 10:04 AM in response to Flyingmedic
    Level 10 (103,375 points)
    Apple TV
    Jun 30, 2016 10:04 AM in response to Flyingmedic

    I haven't suggested it's operator error.

  • by Flyingmedic,Solvedanswer

    Flyingmedic Flyingmedic Jul 11, 2016 9:06 PM in response to Flyingmedic
    Level 1 (12 points)
    Apple TV
    Jul 11, 2016 9:06 PM in response to Flyingmedic

    Just a follow up on the issue. Sorry for delay, long work schedules.......

     

    Anyhow, as it turns out, the issue wasn't an Apple issue at all. What was happening is that the TVs that I tried to use the units on both actually had gaming consoles attached to them. 1 was a PS4, the other was a Xbox. Both were using HDMI connections to the TVs.

     

    The TVs were "owning" the video inputs, even though they were both apparently off (in reality standby) and they weren't allowing the Apple TV to take ownership of the signal. It's kind of hard to explain, but the fix was to cycle through the video inputs, until I got BACK to the one the AppleTV was using. That fixed the problem.

  • by Diana.McCall,Helpful

    Diana.McCall Diana.McCall Jul 12, 2016 5:53 AM in response to Flyingmedic
    Level 4 (2,942 points)
    Apple TV
    Jul 12, 2016 5:53 AM in response to Flyingmedic

    (You mean the game consoles were owning the input. Curious.)

    You should mark your post as solved, so others will see it. It's a good catch, and a new one I think.

  • by Flyingmedic,

    Flyingmedic Flyingmedic Jul 12, 2016 5:47 AM in response to Diana.McCall
    Level 1 (12 points)
    Apple TV
    Jul 12, 2016 5:47 AM in response to Diana.McCall

    Thanks, I marked it solved.

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