Andy_Murdock

Q: AppleTV4 Family Share Apps Not loading

All software up to date as of July 10 2016, I really mean it.

 

I got a new Apple TV4 just so I could share my Apps with my family via Family Share but they fail to load on the Apple TV in Purchased Apps > Family Share.

 

Steps to reproduce
1. Add some people to your family share

2. go to the Apple TV > Apps > Purchased Apps > Family Share > Choose a family member ...
Error Result: Spinning load icon spins forever and fails to load any apps on screen for all family members on both our New AppleTV4s

 

Notes:

1. I can see all of my family's Purchased Apps on iOS in the App Store and can load their apps and they can load mine.

2. When a family member attempts to purchase an App that I have in my Purchased Apps they are told that the App has already been purchased, no need to pay again and they can load the app. This works as expected, good.
Again, the problem is the App collection from a family member is NOT loading in the AppleTV screen

 

Does anyone else have this issue with AppleTV?

Thanks
Andy

Posted on Jul 11, 2016 9:45 PM

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