santo81

Q: after upgrade to iOS 9.3.2 SMS not working

I recently upgraded from iOS 7 to iOS 9.3.2 in IPHONE 5C Model, upgrade was complete but sending and receiving message was not working as before.

1. If i send SMS it says Sending .... but it was already reached.

2. If i get new message, I am not getting notification.

3. After some couple of hours, all the messages were auto deleted

4.if i restart my IPHONE, all messeges were deleted.

 

I tried by reset all settings and restarting my iphone nothing helped.

Please help me to solve my problem

iPhone 5c, iOS 9.3.2

Posted on Jul 11, 2016 11:36 PM

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Q: after upgrade to iOS 9.3.2 SMS not working

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jul 11, 2016 11:39 PM in response to santo81
    Level 10 (122,457 points)
    Apple Music
    Jul 11, 2016 11:39 PM in response to santo81
  • by santo81,

    santo81 santo81 Jul 12, 2016 4:05 AM in response to Carolyn Samit
    Level 1 (9 points)
    iPhone
    Jul 12, 2016 4:05 AM in response to Carolyn Samit

    Hi, Issue was happening after upgrade to iOS 9.3.2 on Iphone 5C, i tried all the options which you mentioned but not helping.

     

    Please help me to resolve.

    Thanks

  • by santo81,

    santo81 santo81 Jul 18, 2016 3:03 AM in response to santo81
    Level 1 (9 points)
    iPhone
    Jul 18, 2016 3:03 AM in response to santo81

    Any recommendation from any one ?

  • by bugs329,

    bugs329 bugs329 Jul 18, 2016 7:47 PM in response to santo81
    Level 1 (4 points)
    iPhone
    Jul 18, 2016 7:47 PM in response to santo81

    I have the same issue with my 5C. I upgraded from iOS 7 to iOS 9.3.2 . While the app is running in ram, I can recieve and view messages. When I close the app, however, they disappear and only empty conversations are left. If I repeat restarting the app then the conversations disappear too.

     

    Things I have tried:

    Restarting the phone

    Hard restart

    Turn off iMessage

    Reset networking settings

     

    I looked in my storage usage, and I still have 1.7 GB of messages. This makes me think that the messages still exist, but iOS 9.3 can't access the format the iOS 7 messages were stored in. It won't save new messages because the message storage file already exists, so it won't create a new one, but it can't write to the old one. This leads to messages being deleted when I remove the app from running in the background.

     

    I think deleting those messages will work, but the only way I can find to delete them is the setting to delete messages older than 30 days. However, I upgraded about a week ago so I can't delete them that way yet if it would work.

     

    Is this a known issue with a fix?

     

    Thanks!