Q: air drop
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Jul 12, 2016 2:32 PMby Corrie84,Hello saman.bidkani,
Thank you for using Apple Support Communities.
I see that your MacBook Air can't find your iPhone 5s and 6 via AirDrop. I use AirDrop to send files from my Mac to other devices as well, so I know it's important that we get this issue resolved. I have some tips that I would like to share with you.
Use the article Use AirDrop to send content from your Mac, specifically, this section:
Tips for sending items
If you don't see the recipient in the AirDrop window or sheet:
- Make sure that both devices have AirDrop turned on and are within 30 feet (9 meters) of each other.
- If you're sending to an iPhone, iPad, or iPod touch:
- Your Mac needs to be a 2012 or newer model with OS X Yosemite or later.
- The iOS device must be using iOS 7 or later and have Personal Hotspot turned off in Settings > Cellular.
Once you have confirmed these tips, please test again and see if you are able to find the devices.
If there's still an issue, I would advise to give all devices a fresh restart and test AirDrop again.
Best Regards.
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Jul 19, 2016 5:19 AMby Joseph_S.,Hello saman.bidkani,
Thanks for trying those steps. If you are still having an issue, we would advise to test this out on a different Wi-Fi network/physical location and see if you get the same result.
If you do not get the same result on a different network, it may an issue that is limited to your network. If that's the case, you may want to look at things that could be blocking the devices from communicating at the network level (e.g. Router, Modem, Firewall).
If you do get the same result on a different network, please contact Apple support using the link below:
Best Regards.
