cevan72
Level 1 (4 points)
Mac OS X

Q: Macbook (running 10.6.8) only works in safe boot? What's wrong?

I woke my MacBook up from sleep mode when I suddenly got a kernel panic.

After shutting down and restarting my computer regular boot, the MacBook will function past the grey apple screen,

but after that, it freezes on a blank grey screen and refuses to go to the login window.

 

However, on a safe boot, the MacBook starts up as it normally should.

I was able to restore my MacBook to 10.6.3 and after that, it started on a regular boot,

but after using the built-in Software Update to upgrade to Mac 10.6.8,  the same problem returned.

My Macbook will only boot in safe boot, again.

 

I've tried:
- Resetting the SMC

 

- Resetting the PRAM

 

- Attempting to use Disk Utility but the "Repair Disk" button's greyed out.

 

 

Is there any solution to this problem?

MacBook, Mac OS X (10.6.8)

Posted on Jul 11, 2016 7:08 PM

by Eric Root,Solvedanswer
Eric Root Eric Root
Level 9 (71,314 points)
iTunes
A:

com.Cycling74.driver.Soundflower    1.6.6

com.movavi.driver.SoundGrabber    1.6.5

com.mackiev.driver.HSAudioDriver    5.0

com.Logitech.Control Center.HID Driver    3.6.0

 

Try uninstalling the above using the Developer's uninstall instructions. They all show in the crash report.

Posted on Jul 13, 2016 10:36 AM

Close
cevan72

Q: Macbook (running 10.6.8) only works in safe boot? What's wrong?

  • All replies
  • Helpful answers

  • by BigGee42,

    BigGee42 BigGee42 Jul 11, 2016 7:15 PM in response to cevan72
    Level 2 (253 points)
    Jul 11, 2016 7:15 PM in response to cevan72

    When you tried to use Disk Utility to repair the disk, did you boot from the DVD, or did you run this from within OS X?

  • by cevan72,

    cevan72 cevan72 Jul 11, 2016 7:28 PM in response to BigGee42
    Level 1 (4 points)
    Mac OS X
    Jul 11, 2016 7:28 PM in response to BigGee42

    I ran it from within OS X.

  • by BigGee42,

    BigGee42 BigGee42 Jul 11, 2016 7:40 PM in response to cevan72
    Level 2 (253 points)
    Jul 11, 2016 7:40 PM in response to cevan72

    OK, that's probably why the repair disk option is greyed out. The disk can't be repaired while it's in use.

     

    Before you proceed, first make sure you have a backup of your data. You may need to re-install OS X, and you don't want to lose your files.

     

    Once you have a backup, you need to boot the Mac from the OS X DVD. Insert DVD 1, shutdown then boot up and hold the "C" key right after you hear the startup tone. Let go once the Apple logo appears.

     

    It will take a few minutes, but it should boot from the DVD and then you'll be able to run Disk Utility from the DVD and check & repair the disk.

     

    If it repairs it successfully then hopefully everything will be fine. If it gives any errors post them back here.

     

    Cheers

  • by cevan72,

    cevan72 cevan72 Jul 12, 2016 11:06 AM in response to cevan72
    Level 1 (4 points)
    Mac OS X
    Jul 12, 2016 11:06 AM in response to cevan72

    Here's the report:

    Interval Since Last Panic Report:  -5150951 sec

    Panics Since Last Report:          14

    Anonymous UUID:                    310A9BE1-2796-42AA-9269-75DE6BC9C4AE

     

    Tue Jul 12 11:01:52 2016

    panic(cpu 0 caller 0x560821): "getPhysicalSegment() out of 32b range 0xf10000000, len 0x0, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1504.15.3/iokit/Kernel/IOMemory Descriptor.cpp:1594

    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

    0x5c8b38b8 : 0x21b837 (0x5dd7fc 0x5c8b38ec 0x223ce1 0x0)

    0x5c8b3908 : 0x560821 (0x5e6dfc 0x10000000 0xf 0x0)

    0x5c8b3958 : 0x55d0c2 (0x7101e80 0x0 0x0 0x0)

    0x5c8b3978 : 0x5c3f1d4c (0x7101e80 0x1000000 0x640000 0x1)

    0x5c8b39c8 : 0x5c7e6bff (0x7a34000 0x0 0x0 0x0)

    0x5c8b3bb8 : 0x5c7e7cac (0x469da000 0x469daa00 0x5c8b3be8 0x55df31)

    0x5c8b3bd8 : 0x5c7e7cec (0x469da000 0x469da000 0x5c8b3c08 0x504ded)

    0x5c8b3c08 : 0x5c7c641a (0x469da000 0x0 0x0 0x8393ca0)

    0x5c8b3c28 : 0x5c43a7fc (0x469da000 0x0 0x7a34000 0x2)

    0x5c8b3c68 : 0x5c43a84b (0x7a34000 0x2 0x0 0x7a3d000)

    0x5c8b3c88 : 0x5c443332 (0x7a34000 0x5c449508 0x0 0x0)

    0x5c8b3d08 : 0x5c441332 (0x7a34000 0x5 0x5 0x2141a2)

    0x5c8b3d38 : 0x53e5df (0x7a34000 0x7f5e9c4 0x7f5e9c4 0x0)

    0x5c8b3d88 : 0x56f222 (0x7a34000 0x7f5e9c4 0x7f5e9c4 0x0)

    0x5c8b3de8 : 0x286c9e (0x7a34000 0x7f5e9c4 0x0 0x0)

    0x5c8b3e58 : 0x21dbe5 (0x7ea7468 0x7ea7a84 0x7ea746c 0x7ea74a4)

    0x5c8b3e98 : 0x210a86 (0x7ea7400 0x5c8b3edc 0x7f9647c 0x5c8b3ed0)

    0x5c8b3ef8 : 0x216f84 (0x7ea7400 0x0 0x0 0x0)

    0x5c8b3f78 : 0x295c57 (0x781dbe8 0x0 0x0 0x0)

    0x5c8b3fc8 : 0x2a256d (0x781dbe4 0x0 0x10 0x8018d84)

          Kernel Extensions in backtrace (with dependencies):

             com.apple.driver.AppleIntelGMAX3100(6.3.6)@0x5c7c4000->0x5c88afff

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x5564a000

                dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x5c380000

                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x5c430000

             com.apple.driver.AppleIntelGMAX3100FB(6.3.6)@0x5c3e8000->0x5c3fefff

                dependency: com.apple.iokit.IOACPIFamily(1.3.0)@0x55444000

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x5564a000

                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x5c430000

                dependency: com.apple.driver.AppleSMC(3.1.0d5)@0x5c341000

             com.apple.iokit.IOGraphicsFamily(2.2.1)@0x5c430000->0x5c451fff

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x5564a000

     

    BSD process name corresponding to current thread: WindowServer

     

    Mac OS version:

    10K549

     

    Kernel version:

    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

    System model name: MacBook4,1 (Mac-F22788A9)

     

    System uptime in nanoseconds: 38843873664

    unloaded kexts:

    (none)

    loaded kexts:

    com.Cycling74.driver.Soundflower    1.6.6

    com.movavi.driver.SoundGrabber    1.6.5

    com.mackiev.driver.HSAudioDriver    5.0

    com.Logitech.Control Center.HID Driver    3.6.0

    com.apple.filesystems.autofs    2.1.0 - last loaded 32828709358

    com.apple.driver.AppleTyMCEDriver    1.0.2d2

    com.apple.driver.InternalModemSupport    2.6.2

    com.apple.driver.AudioAUUC    1.57

    com.apple.driver.AppleIntelYonahProfile    14

    com.apple.driver.AppleIntelPenrynProfile    17

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AppleUpstreamUserClient    3.5.7

    com.apple.driver.AppleHWSensor    1.9.3d0

    com.apple.driver.AppleIntelNehalemProfile    11

    com.apple.driver.AudioIPCDriver    1.1.6

    com.apple.driver.AppleHDA    2.0.5f14

    com.apple.driver.AirPortBrcm43xx    423.91.27

    com.apple.driver.AppleGraphicsControl    2.10.6

    com.apple.driver.AppleMCCSControl    1.0.20

    com.apple.driver.AppleIntelGMAX3100    6.3.6

    com.apple.driver.SMCMotionSensor    3.0.1d2

    com.apple.iokit.AppleYukon2    3.2.1b1

    com.apple.driver.AppleIntelMeromProfile    19

    com.apple.driver.AirPortBrcm43224    428.42.4

    com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1

    com.apple.driver.AppleLPC    1.5.1

    com.apple.driver.AppleBacklight    170.0.46

    com.apple.driver.AppleIntelGMAX3100FB    6.3.6

    com.apple.driver.AppleUSBTrackpad    201.6

    com.apple.driver.AppleUSBTCKeyEventDriver    201.6

    com.apple.driver.AppleUSBTCKeyboard    201.6

    com.apple.driver.AppleIRController    303.8

    com.apple.driver.CSRHIDTransitionDriver    2.4.5f3

    com.apple.driver.USBCameraFirmwareLoader    1.1.0

    com.apple.iokit.SCSITaskUserClient    2.6.8

    com.apple.driver.AppleUSBHub    4.2.4

    com.apple.driver.AppleUSBEHCI    4.2.4

    com.apple.driver.AppleIntelPIIXATA    2.5.1

    com.apple.driver.AppleFWOHCI    4.7.3

    com.apple.iokit.IOAHCIBlockStorage    1.6.4

    com.apple.BootCache    31.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

    com.apple.driver.AppleUSBUHCI    4.2.0

    com.apple.driver.AppleAHCIPort    2.1.7

    com.apple.driver.AppleEFINVRAM    1.4.0

    com.apple.driver.AppleRTC    1.3.1

    com.apple.driver.AppleHPET    1.5

    com.apple.driver.AppleSmartBatteryManager    160.0.0

    com.apple.driver.AppleACPIButtons    1.3.6

    com.apple.driver.AppleSMBIOS    1.7

    com.apple.driver.AppleACPIEC    1.3.6

    com.apple.driver.AppleAPIC    1.4

    com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0

    com.apple.security.sandbox    1

    com.apple.security.quarantine    0

    com.apple.nke.applicationfirewall    2.1.14

    com.apple.driver.AppleIntelCPUPowerManagement    142.6.0

    com.apple.driver.AppleProfileReadCounterAction    17

    com.apple.driver.AppleProfileTimestampAction    10

    com.apple.driver.AppleProfileThreadInfoAction    14

    com.apple.driver.AppleProfileRegisterStateAction    10

    com.apple.driver.AppleProfileKEventAction    10

    com.apple.driver.AppleProfileCallstackAction    20

    com.apple.iokit.IOSurface    74.2

    com.apple.iokit.IOBluetoothSerialManager    2.4.5f3

    com.apple.iokit.IOSerialFamily    10.0.3

    com.apple.driver.AppleHDAHardwareConfigDriver    2.0.5f14

    com.apple.driver.DspFuncLib    2.0.5f14

    com.apple.iokit.IOAudioFamily    1.8.3fc2

    com.apple.kext.OSvKernDSPLib    1.3

    com.apple.iokit.IOFireWireIP    2.0.3

    com.apple.iokit.AppleProfileFamily    41

    com.apple.driver.AppleHDAController    2.0.5f14

    com.apple.iokit.IOHDAFamily    2.0.5f14

    com.apple.iokit.IO80211Family    320.1

    com.apple.iokit.IONetworkingFamily    1.10

    com.apple.driver.IOPlatformPluginFamily    4.7.0a1

    com.apple.driver.AppleSMBusPCI    1.0.10d0

    com.apple.driver.AppleBacklightExpert    1.0.1

    com.apple.iokit.IONDRVSupport    2.2.1

    com.apple.driver.AppleSMC    3.1.0d5

    com.apple.iokit.IOGraphicsFamily    2.2.1

    com.apple.driver.CSRUSBBluetoothHCIController    2.4.5f3

    com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3

    com.apple.driver.AppleUSBMergeNub    4.2.4

    com.apple.driver.IOBluetoothHIDDriver    2.4.5f3

    com.apple.iokit.IOBluetoothFamily    2.4.5f3

    com.apple.iokit.IOUSBHIDDriver    4.2.0

    com.apple.driver.AppleUSBComposite    3.9.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8

    com.apple.iokit.IOBDStorageFamily    1.6

    com.apple.iokit.IODVDStorageFamily    1.6

    com.apple.iokit.IOCDStorageFamily    1.6.1

    com.apple.iokit.IOATAPIProtocolTransport    2.5.1

    com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8

    com.apple.iokit.IOUSBUserClient    4.2.4

    com.apple.driver.XsanFilter    402.1

    com.apple.iokit.IOATAFamily    2.5.1

    com.apple.iokit.IOFireWireFamily    4.2.6

    com.apple.driver.AppleFileSystemDriver    2.0

    com.apple.iokit.IOUSBFamily    4.2.4

    com.apple.iokit.IOAHCIFamily    2.0.6

    com.apple.driver.AppleEFIRuntime    1.4.0

    com.apple.iokit.IOHIDFamily    1.6.6

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.TMSafetyNet    6

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.driver.DiskImages    289.1

    com.apple.iokit.IOStorageFamily    1.6.3

    com.apple.driver.AppleACPIPlatform    1.3.6

    com.apple.iokit.IOPCIFamily    2.6.5

    com.apple.iokit.IOACPIFamily    1.3.0

    Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.31f1

    Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB

    Memory Module: global_name

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.42.4)

    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 0 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: Hitachi HTS542516K9SA00, 149.05 GB

    Parallel ATA Device: HL-DT-ST DVDRW  GSA-S10N

    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0xfd400000 / 2

    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8205, 0x1a100000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0229, 0x5d200000 / 3

    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000 / 2

  • by Drew Reece,

    Drew Reece Drew Reece Jul 12, 2016 12:12 PM in response to cevan72
    Level 5 (7,537 points)
    Notebooks
    Jul 12, 2016 12:12 PM in response to cevan72

    I suspect it could be failing hardware.

     

    You have already erased & reinstalled 10.6.3 & upgraded it so I don't think it is a disk issue (the installer should have failed if that was the case). Installing 10.6.3 would be impossible when 10.6.8 was installed on the disk, so you must have erased the disk - please confirm this is correct.

    If you have a bootable backup try starting up from that to see if there is any difference.

     

    You can try verbose boot to see if any messages are printed to the screen when it fails… You may need to record the screen via a camera, the messages can fly by too fast sometimes.

    How to start up your Mac in single-user or verbose mode - Apple Support

     

    What model is it?

    Apple Menu > About this Mac will state that info.

     

    You can try Apple hardware test…

    Using Apple Hardware Test - Apple Support

    If the 'hold D at boot' fails you will need to find the original grey install disks to run AHT (one disk has the AHT instructions printed on it).

    Run the extended & standard test in loop mode – hit cmd+L to enable that. Capture any error codes that appear.

  • by Drew Reece,

    Drew Reece Drew Reece Jul 12, 2016 12:16 PM in response to cevan72
    Level 5 (7,537 points)
    Notebooks
    Jul 12, 2016 12:16 PM in response to cevan72

    I don't understand, you said you reinstalled 10.6.3 & upgraded it, which should have wiped out all non-Apple extensions. This panic report has non Apple extensions installed, is the OS in a 'default clean state' or is this report from the previous OS?

  • by Eric Root,Solvedanswer

    Eric Root Eric Root Jul 13, 2016 10:36 AM in response to cevan72
    Level 9 (71,314 points)
    iTunes
    Jul 13, 2016 10:36 AM in response to cevan72

    com.Cycling74.driver.Soundflower    1.6.6

    com.movavi.driver.SoundGrabber    1.6.5

    com.mackiev.driver.HSAudioDriver    5.0

    com.Logitech.Control Center.HID Driver    3.6.0

     

    Try uninstalling the above using the Developer's uninstall instructions. They all show in the crash report.

  • by cevan72,

    cevan72 cevan72 Jul 13, 2016 10:44 AM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Jul 13, 2016 10:44 AM in response to Eric Root

    Thanks, Eric! This did the trick! My MacBook is functioning normally again!