Q: Can't Click IPhone in Itunes Bar

After trying time and time again with getting Itunes to just detect my Iphone. It will allow me to see the button to go to the Iphone. But is grayed out and won't allow me to actually click the IPhone button.

iPhone 6 Plus, iOS 9.3.2

Posted on Jul 11, 2016 8:53 PM

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Q: Can't Click IPhone in Itunes Bar

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by Johann.B,Helpful

Johann.B Jul 18, 2016 10:53 AM in response to xXDaBigBananaXx
Community Specialists

Jul 18, 2016 10:53 AM in response to xXDaBigBananaXx

Hi xXDaBigBananaXx,

Thanks for using the Apple Support Communities. From your post, I understand that you are unable to select your iPhone in iTunes. I know it's important to be able to sync your iPhone, so I'm happy to provide some direction to help with this.

To start, make sure that you've told your iPhone to "Trust This Computer". You can see more about this feature here:
About the ‘Trust This Computer‘ alert on your iPhone, iPad, or iPod touch

If this does not help, make sure you also go through the steps outlined here:
If iTunes doesn‘t recognize your iPhone, iPad, or iPod

Cheers!
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by xXDaBigBananaXx,Helpful

xXDaBigBananaXx Jul 18, 2016 10:55 AM in response to Johann.B
Level 1 (4 points)

iTunes

Jul 18, 2016 10:55 AM in response to Johann.B

I had already done all of that. But Im able to just see the icon of the phone. But can not click it at all, and do anything about it.
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Q: Can't Click IPhone in Itunes Bar

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by Johann.B,★Helpful

by xXDaBigBananaXx,★Helpful

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by Johann.B,Helpful

by xXDaBigBananaXx,Helpful