chimpspanner
Level 1 (9 points)
iPhone

Q: iPhone 5s iOS 9.3.2 - WiFi can't connect/constant reconnects

As in the thread title - went from having no problems at all, to the WiFi icon constantly disappearing, sometimes coming back when I start using it...other times just staying off until I restart, or try to manually rejoin the network (which usually takes several attempts).

 

Anyone else experiencing this and if so, any ideas how to sort it? Thanks.

 

- Paul

iPhone 4S, iOS 7.1.1

Posted on Jul 12, 2016 11:54 AM

by elcpu,Apple recommended
elcpu elcpu
Level 6 (16,186 points)
Photos for Mac
A:

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

 

1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

      https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.

 

User Tip:  https://discussions.apple.com/docs/DOC-9892

Posted on Jul 12, 2016 12:03 PM

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chimpspanner

Q: iPhone 5s iOS 9.3.2 - WiFi can't connect/constant reconnects

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jul 12, 2016 11:57 AM in response to chimpspanner
    Level 10 (122,076 points)
    Apple Music
    Jul 12, 2016 11:57 AM in response to chimpspanner

    Tap Settings > General > Reset > Reset Network Settings

     

    You will have to re enter your Wi-Fi password in Settings > Wi-Fi.

     

     

    If that doesn't help, restart your Wi-Fi router.

     

     

    If that doesn't help, try the troubleshooting help in this support article >  If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

  • by elcpu,Apple recommended

    elcpu elcpu Jul 12, 2016 12:03 PM in response to chimpspanner
    Level 6 (16,186 points)
    Photos for Mac
    Jul 12, 2016 12:03 PM in response to chimpspanner

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by chimpspanner,

    chimpspanner chimpspanner Jul 12, 2016 12:44 PM in response to elcpu
    Level 1 (9 points)
    iPhone
    Jul 12, 2016 12:44 PM in response to elcpu

    Reset network settings appears to have helped - will test it tonight and see how it goes. Thanks both of you

  • by elcpu,

    elcpu elcpu Jul 12, 2016 2:03 PM in response to chimpspanner
    Level 6 (16,186 points)
    Photos for Mac
    Jul 12, 2016 2:03 PM in response to chimpspanner

    You are welcome.