MD_Gene
Level 1 (20 points)
Desktops

Q: iCloud Updates from Mac not seen on  iPad

Hello, I use iCloud to store my documents.  I created a few screenshots on my Mac, then copied them to a new subfolder in my iCloud "directory".  Why can't I see them on my iPad.  It's been more than an hour.  It's about 2.2 meg of data.  Insights are appreciated.

Posted on Jul 11, 2016 6:20 PM

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MD_Gene

Q: iCloud Updates from Mac not seen on  iPad

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  • by judysings,

    judysings judysings Jul 12, 2016 10:11 AM in response to MD_Gene
    Community Specialists
    Jul 12, 2016 10:11 AM in response to MD_Gene

    Hi MD_Gene,

     

    Thanks for coming to us in the Apple Support Communities for help. From your post, I understand that you are trying to access files that are on your iCloud drive from your iPad. I know it's important to have access to your data when needed, so I'm happy to provide some direction for this.

     

    In order to access these files, you'll want to look for them in iCloud drive on your iPad. Check out this article to learn how to set it up:

    Set up iCloud Drive on all of your devices

     

    If you have any difficulties, we offer some troubleshooting steps here:

    Get help using iCloud Drive

     

    I hope you have a great rest of your day, cheers!

  • by Eric Root,

    Eric Root Eric Root Jul 12, 2016 2:01 PM in response to MD_Gene
    Level 9 (70,250 points)
    iTunes
    Jul 12, 2016 2:01 PM in response to MD_Gene

    Try going to iCloud.com to see if the items are there and whether they are from the device or the computer. That should show whether the device or the computer isn't syncing. If the computer, try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing. If the device, go to Settings/iCloud and do the above. You can also try signing out of iCloud and then sign in again.

  • by MD_Gene,

    MD_Gene MD_Gene Jul 12, 2016 3:27 PM in response to Eric Root
    Level 1 (20 points)
    Desktops
    Jul 12, 2016 3:27 PM in response to Eric Root

    Thanks.  Since I posted my question I spoke with Apple.  I was on the phone for about an hour.  They bumped me to a level 2 technician.  I had to of the phone with him as I had an appointment so we had to pause and resume troubleshooting tomorrow.  We did a reset but it didn't help.  My iCloud is alive and well on my iPhone. I will keep you posted.