Q: my watch continues to shut down and I have to restart
my watch continues to shut down and I have to restart
Apple Watch, watchOS 2.2.1
Posted on Jul 12, 2016 4:30 PM
Hi
If you are referring to your watch shutting down and needing to be restarted by force restarting it, then some other users have also recently experienced the same issue.
It may not help, although it will not hurt, to try these steps:
- Close all open apps on your iPhone and then restart both your iPhone and your watch:
- To close all open apps on your iPhone: double-click on the Home button, then swipe up on each app preview.
- Turn both off devices off together, then restart your iPhone first.
- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off.
- To turn it back on: press and hold the side button until you see the Apple logo.
- Unpair and re-pair your watch:
- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
- Choose to Restore from Backup when offered the option during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
- Unpair your Apple Watch and iPhone - Apple Support
- Set up your Apple Watch - Apple Support
If the issue persists, I suggest that you contact Apple Support or make a Genius Bar reservation for assistance, including with a view to having your watch checked if recommended by Apple (under warranty, if eligible):
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
To check warranty status (the serial number is on the back of your watch):
And / or submit feedback here:
Posted on Jul 12, 2016 4:40 PM