BrianL9999

Q: Can't receive email with Mac Mail OS 10.8.4

I'm having problem receiving email.  I can send fine, but not receive.

 

My settings are correct, I compare them side by side with my AirBook.

 

The Connection Doctor isn't having any problem reaching the server and shows that everything is fine.

 

I was able to receive mail perfectly fine on the AirBook, simoultaneously connected to the same Network, so it's not a network connection issue.

 

I checked & re-checked my Passwords and know they're correct.

 

I am accessing my own domain name, not Yahoo, Gmail or something such as that.

 

I can get my email using a Browser to connect to my account.

 

The accounts are set as "active".

 

The only possible glitch I can imagine, is I tried it a couple of times using the incorrect password.   The Server is not denying access because of the failed attemps, as I could access it from my phone, my AirBook and through a Browser.  Conceivably the Server has some sort of "delay" if the same IP Address tries and fails a few times, in a short time span ... so I waited and tried it again an hour later, without success.  Is it possible that Mail is submitting an incorrect password when it attemps to get mail, even though the connection doctor is submitting the correct one?   I thought about leaving the password field blank and waiting for the dialogue box to ask me, but left the office in aggravation and didn't get to try that.

 

Any ideas?

Mac mini, OS X Mountain Lion (10.8.4), Mail problem

Posted on Jul 8, 2013 4:28 PM

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Q: Can't receive email with Mac Mail OS 10.8.4

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jul 8, 2013 8:06 PM in response to BrianL9999
    Level 10 (207,926 points)
    Applications
    Jul 8, 2013 8:06 PM in response to BrianL9999

    Disable all acounts except the one you're having trouble with. From the Mail menu bar, select

      

    Window Connection Doctor

      

    Click the Show Detail button. A drawer opens. Try again to retrieve mail and post the text that appears. Anonymize any personal information before posting.

  • by DeltaW,

    DeltaW DeltaW Jul 13, 2016 4:55 AM in response to Linc Davis
    Level 1 (8 points)
    Jul 13, 2016 4:55 AM in response to Linc Davis

    I can send but not receive emails on my Mac. Receiving fine on my i-phone. This is what Details in Connection Doctor say:

    READ Jul 13 13:53:08.812 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180000dfcd0 -- thread:0x6000000740c0

    44.5 OK Idle completed.

     

     

    WROTE Jul 13 13:53:08.813 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180000dfcd0 -- thread:0x6000000740c0

    45.5 IDLE

     

     

    READ Jul 13 13:53:09.096 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180000dfcd0 -- thread:0x6000000740c0

    + idling

  • by DeltaW,

    DeltaW DeltaW Jul 13, 2016 5:01 AM in response to DeltaW
    Level 1 (8 points)
    Jul 13, 2016 5:01 AM in response to DeltaW

    There's more:

    READ Jul 13 13:58:10.574 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180002d1790 -- thread:0x608000878900

    * LIST (\HasChildren) "." INBOX

    35.8 OK List completed (0.000 + 0.000 secs).

     

     

    WROTE Jul 13 13:58:10.575 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180002d15d0 -- thread:0x608000878980

    23.6 LIST "" "INBOX.*"

     

     

    READ Jul 13 13:58:10.832 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180000dfcd0 -- thread:0x618000478140

    * STATUS INBOX (UIDNEXT 37323 UNSEEN 0 HIGHESTMODSEQ 121727)

    48.5 OK [CLIENTBUG] Status on selected mailbox completed (0.000 + 0.000 secs).

     

     

    WROTE Jul 13 13:58:10.833 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180000dfcd0 -- thread:0x618000478140

    49.5 IDLE

     

     

    WROTE Jul 13 13:58:10.833 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6080004dc700 -- thread:0x608000878900

    187.7 STATUS INBOX.Drafts (MESSAGES UIDNEXT UNSEEN HIGHESTMODSEQ)

     

     

    READ Jul 13 13:58:10.863 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180002d15d0 -- thread:0x608000878980

    * LIST (\HasNoChildren \Sent) "." INBOX.Sent

    * LIST (\HasNoChildren \Junk) "." INBOX.Junk

    * LIST (\HasNoChildren \Archive) "." INBOX.Archive

    * LIST (\HasNoChildren \Sent) "." "INBOX.Sent Messages"

    * LIST (\HasNoChildren \Drafts) "." INBOX.Drafts

    * LIST (\HasNoChildren) "." "INBOX.Deleted Messages"

    * LIST (\HasNoChildren \Trash) "." INBOX.Trash

    23.6 OK List completed (0.000 + 0.000 secs).

     

     

    WROTE Jul 13 13:58:10.864 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180002d15d0 -- thread:0x608000878980

    24.6 LIST "" %

     

     

    READ Jul 13 13:58:11.111 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180000dfcd0 -- thread:0x618000478140

    + idling

     

     

    READ Jul 13 13:58:11.124 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6080004dc700 -- thread:0x608000878900

    * STATUS INBOX.Drafts (MESSAGES 4 UIDNEXT 41455 UNSEEN 0 HIGHESTMODSEQ 202171)

    187.7 OK Status completed (0.000 + 0.000 secs).

     

     

    WROTE Jul 13 13:58:11.125 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6080004dc700 -- thread:0x618000478140

    188.7 STATUS "INBOX.Deleted Messages" (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

     

    WROTE Jul 13 13:58:11.125 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6080004dc700 -- thread:0x618000478140

    189.7 STATUS INBOX.Sent (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

     

    WROTE Jul 13 13:58:11.125 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6080004dc700 -- thread:0x618000478140

    190.7 STATUS "INBOX.Sent Messages" (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

     

    WROTE Jul 13 13:58:11.125 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6080004dc700 -- thread:0x618000478140

    191.7 STATUS INBOX.Trash (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

     

    WROTE Jul 13 13:58:11.125 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6080004dc700 -- thread:0x618000478140

    192.7 STATUS INBOX.Archive (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

     

    WROTE Jul 13 13:58:11.125 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6080004dc700 -- thread:0x618000478140

    193.7 STATUS INBOX.Junk (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

     

    READ Jul 13 13:58:11.153 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6180002d15d0 -- thread:0x608000878980

    * LIST (\HasChildren) "." INBOX

    24.6 OK List completed (0.000 + 0.000 secs).

     

     

    READ Jul 13 13:58:11.410 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6080004dc700 -- thread:0x618000478140

    * STATUS "INBOX.Deleted Messages" (UIDNEXT 2539 UNSEEN 0 HIGHESTMODSEQ 7805)

    188.7 OK Status completed (0.000 + 0.000 secs).

     

     

    READ Jul 13 13:58:11.535 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:r4-dallas.webserversystems.com -- port:993 -- socket:0x6080004dc700 -- thread:0x618000478140

    * STATUS INBOX.Sent (UIDNEXT 2 UNSEEN 0 HIGHESTMODSEQ 3)

    189.7 OK Status completed (0.000 + 0.000 secs).

    * STATUS "INBOX.Sent Messages" (UIDNEXT 227 UNSEEN 0 HIGHESTMODSEQ 895)

    190.7 OK Status completed (0.000 + 0.000 secs).

    * STATUS INBOX.Trash (UIDNEXT 1 UNSEEN 0 HIGHESTMODSEQ 1)

    191.7 OK Status completed (0.000 + 0.000 secs).

    * STATUS INBOX.Archive (UIDNEXT 1 UNSEEN 0 HIGHESTMODSEQ 1)

    192.7 OK Status completed (0.000 + 0.000 secs).

    * STATUS INBOX.Junk (UIDNEXT 1415 UNSEEN 0 HIGHESTMODSEQ 3663)

    193.7 OK Status completed (0.000 + 0.000 secs).

  • by Eric Root,

    Eric Root Eric Root Jul 13, 2016 6:47 AM in response to DeltaW
    Level 9 (69,813 points)
    iTunes
    Jul 13, 2016 6:47 AM in response to DeltaW

    You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one.

     

    What OS version are you using?

  • by DeltaW,

    DeltaW DeltaW Jul 14, 2016 6:23 AM in response to Eric Root
    Level 1 (8 points)
    Jul 14, 2016 6:23 AM in response to Eric Root

    OS version 10.9.5  Thank you   How do I delete my entries above?

  • by Eric Root,

    Eric Root Eric Root Jul 14, 2016 9:19 AM in response to DeltaW
    Level 9 (69,813 points)
    iTunes
    Jul 14, 2016 9:19 AM in response to DeltaW

    You can't. Just start a new post in Mavericks.