Mohall
Level 1 (5 points)
Apple TV

Q: BBC news notifications on watch

hI I have bbc new set to send news notifications on my phone and set to mirror my phone on my watch. They show on my phone Notification Center but don't make a sound, as you would expect as I have set watch to receive them,but they are not coming up on my watch. They have done in the past but are not now. I have looked at all setting and they seem to be ok. Is this something that has happened after an upgrade

Posted on Jul 13, 2016 4:57 AM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 7 (34,076 points)
Apple Watch
A:

Hi

 

How notifications behave depends on the status of your devices and your settings. With Wrist Detection enabled, in order to bring notifications to your attention as soon as possible:

 

- If your iPhone is unlocked, you will receive notifications on your iPhone instead of on your watch.

- If your iPhone is locked or asleep and your watch is unlocked (regardless of whether the watch screen is asleep or awake) and on your wrist, you will receive notifications on your watch.

- If your watch is locked or has Do Not Disturb enabled, notifications will go to your iPhone.

 

More information:

About notifications on your Apple Watch - Apple Support

Posted on Jul 13, 2016 4:59 AM

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Mohall

Q: BBC news notifications on watch

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  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jul 13, 2016 4:59 AM in response to Mohall
    Level 7 (34,076 points)
    Apple Watch
    Jul 13, 2016 4:59 AM in response to Mohall

    Hi

     

    How notifications behave depends on the status of your devices and your settings. With Wrist Detection enabled, in order to bring notifications to your attention as soon as possible:

     

    - If your iPhone is unlocked, you will receive notifications on your iPhone instead of on your watch.

    - If your iPhone is locked or asleep and your watch is unlocked (regardless of whether the watch screen is asleep or awake) and on your wrist, you will receive notifications on your watch.

    - If your watch is locked or has Do Not Disturb enabled, notifications will go to your iPhone.

     

    More information:

    About notifications on your Apple Watch - Apple Support

  • by Mohall,

    Mohall Mohall Jul 13, 2016 5:22 AM in response to Jonathan UK
    Level 1 (5 points)
    Apple TV
    Jul 13, 2016 5:22 AM in response to Jonathan UK

    hI Jonathan UK. Thanks for your reply. when my phone is asleep and my watch unlocked and on my wrist, it doesn't recieve notifications from BBC news despite being set up to do so. I recieve other notifications, including the email informing me of your reply also calendar alarms etc. just not news from BBC

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jul 13, 2016 5:24 AM in response to Mohall
    Level 7 (34,076 points)
    Apple Watch
    Jul 13, 2016 5:24 AM in response to Mohall

    If notifications are not behaving as expected, the following steps may help:

     

    • Check your settings for alerts on your iPhone:
      • On your iPhone, go to: Settings > Notifications > BBC News:
        • Turn on the settings for Allow Notifications and for Sounds.
        • Check also that Show in Notification Centre and Show on Lock Screen are enabled.
      • Check your iPhone volume setting for ringer and alerts.
      • Check that the Ring/Silent switch (on the side of your iPhone) is not set to silent mode.

     

    • You have already confirmed that the Watch app is configured to Mirror Alerts for the app.

     

     

    • Check for and install any available updates for the BBC News app:
      • On your iPhone, go to: App Store > Updates.

     

     

     

    If the issue persists, I suggest that you consult the developer support resources and/or contact the developer to report it and seek assistance with their app:

     

  • by Mohall,

    Mohall Mohall Jul 14, 2016 9:10 AM in response to Jonathan UK
    Level 1 (5 points)
    Apple TV
    Jul 14, 2016 9:10 AM in response to Jonathan UK

    hI Jonathan UK

    I did all you suggested except the unpairing as I did not want to set up my cards and Apple Pay again just for this. Then I uninstalled and reinstalled the app on my phone and all works well.

    Many thanks for your help

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jul 14, 2016 9:11 AM in response to Mohall
    Level 7 (34,076 points)
    Apple Watch
    Jul 14, 2016 9:11 AM in response to Mohall

    You're welcome!