chrismiss123

Q: wipe clean

I have just inherited a mac and would like to wipe it clean and start fresh, however i do not have access to any passwords. any sugge

iPhone 4 (8GB)

Posted on Jul 13, 2016 10:21 AM

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Q: wipe clean

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  • by lllaass,

    lllaass lllaass Jul 13, 2016 10:25 AM in response to chrismiss123
    Level 10 (189,440 points)
    Desktops
    Jul 13, 2016 10:25 AM in response to chrismiss123

    What to do before selling or giving away your Mac - Apple Support

    If the Mac does not have Lion or later you need and installation DVD.

     

    What model Mac?

  • by chrismiss123,

    chrismiss123 chrismiss123 Jul 13, 2016 10:31 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Jul 13, 2016 10:31 AM in response to lllaass

    paperwork says iMac 7.1

    I do have the DVD's that came with it (iMac OS X) if that helps?

  • by lllaass,

    lllaass lllaass Jul 13, 2016 10:41 AM in response to chrismiss123
    Level 10 (189,440 points)
    Desktops
    Jul 13, 2016 10:41 AM in response to chrismiss123

    That is a 2010 MacBook Pro that does not have Internet Recovery.

    First try booting to Recovery

    https://support.apple.com/en-us/HT201314

    Then format/erase the HD and try to reinstall OSX via Recovery. It is ask for your Apple ID and when you enter it says the action can't be completed then shutdown and boot from DVD (Insert DVDand boot with the C key depressed) and install OSX for disk and then update as necessary.

     

    If you can reinstall OSX via Recovery then do that.

  • by sw20ryo,

    sw20ryo sw20ryo Jul 13, 2016 11:23 AM in response to chrismiss123
    Level 1 (13 points)
    Jul 13, 2016 11:23 AM in response to chrismiss123

    You just inherited a Mac, you don't have access to passwords. I don't want to sound like a jerk here, but if you got a computer from someone, wouldn't you want to know how to use it and what would be on it, including passwords? The first thing you probably want to do is ask for the passwords. If it's now your machine, the person who willingly gave it to you should have no problem giving you full access to that computer.

     

    Not that I'm trying to point fingers here, but I hear quite a bit about stolen computers and having to replace their stuff because someone thought it would be great to take another person's property.

  • by lllaass,

    lllaass lllaass Jul 13, 2016 12:16 PM in response to sw20ryo
    Level 10 (189,440 points)
    Desktops
    Jul 13, 2016 12:16 PM in response to sw20ryo

    Not all software is transferable to the new owner, especially software download, this includes Apps purchased from the Mac App Store.  The Mac Store purchased apps are locked to the Apple ID used to originally purchase them.

    The seller should have done what Apple specified in the link in my first reply