HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
johnnyappleseed59
Level 1 (5 points)
iPhone

Q: My text screen is flickering no buttons work and screen touch has no response. Ever see this before?

My text screen is STUCK flickering. No buttons nor touch screen is responding so iPhone 6 plus will not shut down. Just continual flickering. Has anyone experienced this before? Thoughts?

iPhone 6 Plus, iOS 9.3.2

Posted on Jul 13, 2016 7:17 AM

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johnnyappleseed59

Q: My text screen is flickering no buttons work and screen touch has no response. Ever see this before?

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  • by steven_a1,

    steven_a1 steven_a1 Jul 14, 2016 5:54 AM in response to johnnyappleseed59
    Community Specialists
    Jul 14, 2016 5:54 AM in response to johnnyappleseed59

    Hello johnnyappleseed59,

     

    Thank you for using Apple Support Communities. 

     

    I understand that your iPhone screen is stuck and flickering, and the touch screen is not responding. I rely on my iPhone daily, so I know how important it is that we get this issue resolved. I have a couple of things that I would like you to try. 

     

    First, use Restart your iPhone, iPad, or iPod touch and try to force restart your iPhone, specifically, this section:

     

    How to force restart

    You should force restart your iPhone, iPad, or iPod touch as a last resort, and only if it's not responding. To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

     

    After that, I would closely monitor the situation and see if you continue to get the same flickering on your screen. 

     

    I would also recommend trying to make a current backup of your iPhone's important data. This article will help:

    How to back up your iPhone, iPad, and iPod touch

     

    Best Regards.