Cedric Frenette

Q: iTunes 12.3 with el Capitan not responding

I just installed OS X El Capitan on my iMac and my iTunes (12.3) has not been working since. When iTunes is open, I can't click on anything. I know it's not a mouse problem, because the mouse works with any other application or program.

iMac, OS X El Capitan (10.11)

Posted on Oct 4, 2015 8:08 AM

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Q: iTunes 12.3 with el Capitan not responding

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  • by Tyke999,

    Tyke999 Tyke999 Feb 8, 2016 5:27 AM in response to Cedric Frenette
    Level 1 (0 points)
    Feb 8, 2016 5:27 AM in response to Cedric Frenette

    Here's the cure - came from my son. Give the computer a new name. It worked for me!

  • by Tyke999,

    Tyke999 Tyke999 Feb 8, 2016 6:39 AM in response to Tyke999
    Level 1 (0 points)
    Feb 8, 2016 6:39 AM in response to Tyke999

    Wrong! This did no good at all!

  • by rexmaster47,

    rexmaster47 rexmaster47 Feb 8, 2016 8:09 PM in response to Cedric Frenette
    Level 1 (5 points)
    Mac OS X
    Feb 8, 2016 8:09 PM in response to Cedric Frenette

    Same problem for me except I upgraded to El Capitan last year, no problems at all with iTunes. Until tonight

  • by Michael From Boston,

    Michael From Boston Michael From Boston Feb 28, 2016 4:30 PM in response to Cedric Frenette
    Level 1 (0 points)
    Feb 28, 2016 4:30 PM in response to Cedric Frenette

    I have solved the issue! You need to go into the application tab from finder. Find the itunes app. Since it is "required" by the system you are not able to delete it. Right click and the itunes icon and press get info. Unlock the window by pressing the lock on the bottom right after expanding it. Under sharing and permissions change the tab that says "everyone" from read only to read and write. This will allow you to delete the app. You can then manually download and install itunes from the apple website. After installing launch itunes. Your library will not have changed since you only deleted the application, it will be as if you never had a problem.

     

    Itunes Download: https://www.apple.com/itunes/download/

  • by Fitzdrum,

    Fitzdrum Fitzdrum Mar 2, 2016 12:39 PM in response to Cedric Frenette
    Level 1 (0 points)
    Mar 2, 2016 12:39 PM in response to Cedric Frenette

    I also have this problem. In fact, I can't close iTunes whether force quit or not. Plus, the entire operation system seems very sluggish since installing El Capitan. It's been a complete disaster.

  • by Hyperchaz,

    Hyperchaz Hyperchaz May 12, 2016 2:29 AM in response to Cedric Frenette
    Level 1 (4 points)
    May 12, 2016 2:29 AM in response to Cedric Frenette

    I Think i know what caused this.. I figure out that this caused by a extremely slow or even a no connection wifi router.. turn off the wifi and re-open iTunes fixed the problem for me..

  • by nickfromsingapore,

    nickfromsingapore nickfromsingapore May 13, 2016 3:22 AM in response to lizzysaurus
    Level 1 (8 points)
    Notebooks
    May 13, 2016 3:22 AM in response to lizzysaurus

    El Capitan is sch a nightmare,I so wish I had not upgraded my system.My iTunes keeps going into a constant spinning ball when I try to do anything on iTunes.

    What was worse was when I updated to el Capitan every time I turned on my MacBook Pro I suddenly got a "guest user" as well as myself on the opening screen and of course I did not have a password for this imaginary guest user.I solved it by starting up with file vault turned off after trying all sorts of things.

    What is going on at Apple these days? we never used to have these sort of problems.

  • by curtismymoniker,

    curtismymoniker curtismymoniker May 14, 2016 5:16 PM in response to Tyke999
    Level 1 (4 points)
    Notebooks
    May 14, 2016 5:16 PM in response to Tyke999

    Tyke999 wrote:

     

    Here's the cure - came from my son. Give the computer a new name. It worked for me!

    How do you give the computer a new name?

  • by curtismymoniker,

    curtismymoniker curtismymoniker May 14, 2016 5:37 PM in response to Michael From Boston
    Level 1 (4 points)
    Notebooks
    May 14, 2016 5:37 PM in response to Michael From Boston

    Michael From Boston wrote:

     

    I have solved the issue! You need to go into the application tab from finder. Find the itunes app. Since it is "required" by the system you are not able to delete it. Right click and the itunes icon and press get info. Unlock the window by pressing the lock on the bottom right after expanding it. Under sharing and permissions change the tab that says "everyone" from read only to read and write. This will allow you to delete the app. You can then manually download and install itunes from the apple website. After installing launch itunes. Your library will not have changed since you only deleted the application, it will be as if you never had a problem.

     

    Itunes Download: https://www.apple.com/itunes/download/

    I had my hopes set extremely high for this solution to work.....but no....it didn't work for me. Any other solutions?

  • by curtismymoniker,

    curtismymoniker curtismymoniker May 15, 2016 5:17 AM in response to Cedric Frenette
    Level 1 (4 points)
    Notebooks
    May 15, 2016 5:17 AM in response to Cedric Frenette

    So I think I finally fixed mine...

     

    First I deleted iTunes using "Michael From Boston's" instructions.  Afterwards I turned off my wifi like "Tyke999" said to do.  Then I installed a fresh copy of iTunes (keeping the wifi off).  I had to let iTunes perform the "scanning for gapless play" sequence.  Look at the top right of the iTunes window, there's a rotating loading circle indicating iTunes was performing something.  After that sequence was done, I turned my wifi back on and no more spinning beach ball.  Hope this helps.

  • by radufromlondon,

    radufromlondon radufromlondon Jul 14, 2016 11:58 AM in response to Cedric Frenette
    Level 1 (4 points)
    Jul 14, 2016 11:58 AM in response to Cedric Frenette

    I feel like Apple is going down easy easy ! to many errors to many issues ! they force us to much to update to the "newest version of S...t that doesn't event working properly...

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