Saingarang
Level 1 (8 points)
iPhone

Q: iPhone 6 with iOS 9.3.2 poor wifi signal and keeps dropping.

my iPhone 6 keeps dropping my wifi and has poor signal . This happens at different locations too. On my friends phone the wifi works fine. I have reset the network settings , reset all settings , restored everything, and went to Apple about it. They said nothing was wrong with the inside of it.  I've also talked to my internet provider and they said everything is working fine. Should I just turn this one in and get a new one? I've tried almost everything. please help.

iPhone 6, iOS 9.3.2

Posted on Jul 14, 2016 12:53 PM

by elcpu,Apple recommended
elcpu elcpu
Level 6 (15,946 points)
Photos for Mac
A:

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

 

1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

      https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.

 

User Tip:  https://discussions.apple.com/docs/DOC-9892

Posted on Jul 20, 2016 2:02 PM

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Saingarang

Q: iPhone 6 with iOS 9.3.2 poor wifi signal and keeps dropping.

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  • Helpful answers

  • by javaliga,

    javaliga javaliga Jul 14, 2016 1:06 PM in response to Saingarang
    Level 4 (3,358 points)
    iCloud
    Jul 14, 2016 1:06 PM in response to Saingarang

    If you iPhone is in a case, first thing I would try is to remove the case and see if that fixes it.  Other than that, I can't think of any EASY fixes.  This article may help:

     

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

     

    My next step would be to take it to a nearby Apple Store and see if they can diagnose it and help you.

  • by elcpu,

    elcpu elcpu Jul 14, 2016 2:05 PM in response to Saingarang
    Level 6 (15,946 points)
    Photos for Mac
    Jul 14, 2016 2:05 PM in response to Saingarang

    Did you restore it as New or from Backup? If from backup you may want to try as New - the backup could be corrupted.

  • by Saingarang,

    Saingarang Saingarang Jul 20, 2016 8:38 AM in response to javaliga
    Level 1 (8 points)
    iPhone
    Jul 20, 2016 8:38 AM in response to javaliga

    i went to apple and they diagnose it. said it was fine and everything :/.

  • by elcpu,Apple recommended

    elcpu elcpu Jul 20, 2016 2:02 PM in response to Saingarang
    Level 6 (15,946 points)
    Photos for Mac
    Jul 20, 2016 2:02 PM in response to Saingarang

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by Briansyddall,

    Briansyddall Briansyddall Jul 21, 2016 2:48 PM in response to Saingarang
    Level 6 (8,183 points)
    Apple Watch
    Jul 21, 2016 2:48 PM in response to Saingarang

    Hi

    Go to website for your make of router check for a firmware update .

    Think about buying your own router the one your isp gave you some are only  basic .

    I use my own NETGEAR  no problems  now.

    Cheers

    Brian

  • by Saingarang,

    Saingarang Saingarang Aug 16, 2016 9:01 AM in response to Saingarang
    Level 1 (8 points)
    iPhone
    Aug 16, 2016 9:01 AM in response to Saingarang

    wifi sensor