Carolynp
Level 1 (12 points)
iPad

Q: One of the websites I visit is not responding when I use my wi-fi.

I have an iMac, iPad and iPhone. This one website (www.cheapjoes.com) is accessible via my iPhone, using Verizon, only. When I'm connected to wi-fi, it says "the server has stopped responding". This has been going on for several days, and it's the only website doing this. I've restarted both iMac and iPad, removed cookies from this site, restarted wi-fi, all to no avail. Can you help?

Posted on Jul 14, 2016 5:04 AM

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Carolynp

Q: One of the websites I visit is not responding when I use my wi-fi.

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  • by Diana.McCall,

    Diana.McCall Diana.McCall Jul 14, 2016 2:03 PM in response to Carolynp
    Level 4 (3,984 points)
    Apple TV
    Jul 14, 2016 2:03 PM in response to Carolynp

    Can you look into the router internet settings, to see what DNS the router is using? This will be the part of the settings where it shows the internet connection, not the WiFi or LAN.

  • by ShagCA,

    ShagCA ShagCA Jul 14, 2016 2:07 PM in response to Carolynp
    Level 4 (2,214 points)
    iPad
    Jul 14, 2016 2:07 PM in response to Carolynp

    If you know how to get into your WiFi router administration page, you should be able to change the DNS IPs to any public DNS IP addresses of your choice.

     

    To be sure that DNS is the problem, manually enter Google public DNS addresses in your iPad (as I mentioned earlier). If you can access the website, take it a step further by changing the DNS IPs on the WiFi router. Once that's done, you don't have to manually change DNS IPs on all devices behind the router.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Jul 14, 2016 2:13 PM in response to ShagCA
    Level 4 (3,984 points)
    Apple TV
    Jul 14, 2016 2:13 PM in response to ShagCA

    Good suggestion, ShagCA. That way she can resolve the DNS question at the iPad first, without getting into the router.

  • by squigglepop,

    squigglepop squigglepop Jul 21, 2016 8:03 AM in response to Carolynp
    Level 1 (23 points)
    Jul 21, 2016 8:03 AM in response to Carolynp

    You could log in to the Router and change the DNS servers used (may be quicker).

     

    You could use any combination of the following;

     

    8.8.8.8 (Google DNS)

    8.8.4.4 (Google DNS)

    208.67.222.222 (OpenDNS)

    208.67.220.220 (OpenDNS)

    (Or any others)

     

    Alternatively you could set the DNS settings to be static on your devices;

     

    iPhone/iPad:

    Settings -> Wi-Fi -> Press the "i" on the network your connected to -> Tap DNS, change to 8.8.8.8, 208.67.222.222

     

    Mac with wi-fi being used.

    On Terminal;

    networksetup -setdnsservers Wi-Fi 208.67.222.222 8.8.8.8

     

    Mac If using Ethernet Cable)

     

    networksetup -setdnsservers Ethernet 208.67.222.222 8.8.8.8

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