dks_34
Level 1 (5 points)
Apple Pay

Q: Apple Pay and B&H App

I tried to make a purchase with the B&H app and pay using Apple Pay (i'm in canada). I got the check mark with apple pay and the transaction is showing up on my Amex card (through apple wallet) but the purchase never happened. Whenever I open Apple Wallet and put my finger on the Touch ID button I keep getting "pay with touch ID - Hold near reader to Pay". Can I get rid of the payment record on apple pay? 

Posted on Jul 14, 2016 5:14 PM

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dks_34

Q: Apple Pay and B&H App

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Jul 14, 2016 5:28 PM in response to dks_34
    Level 7 (28,975 points)
    Apple Watch
    Jul 14, 2016 5:28 PM in response to dks_34

    Hi

     

    It is not possible to manually edit the transaction history for any given payment card within Wallet.

     

    The transaction history information shown within Wallet is provided by your card issuer, but does not form a definitive record of your actual payment history (it may, for example, include initial authorisation amounts).

     

    Final transaction details will be confirmed in due course on your payment card statement.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jul 14, 2016 5:40 PM in response to dks_34
    Level 7 (28,975 points)
    Apple Watch
    Jul 14, 2016 5:40 PM in response to dks_34

    dks_34 wrote:

     

    .. Whenever I open Apple Wallet and put my finger on the Touch ID button I keep getting "pay with touch ID - Hold near reader to Pay". ..

     

    When you open Wallet, select a payment card and rest your finger on the Touch ID sensor, this is the expected behaviour.

     

    This process allows you to prepare your iPhone in advance for making a payment at a contactless terminal.

     

    Once the Hold Near Reader to Pay message has been displayed, you then have 60 seconds within which to hold your iPhone close to the terminal to make a payment - without needing to keep your finger on the sensor during that time.

     

    This might be convenient, for example, when paying with Apple Pay at a drive-through restaurant or when approaching the gates in a public transit system (such as the London Underground).

     

    More information:

    Using Apple Pay in stores and within apps - Apple Support

  • by Deborah Loth,

    Deborah Loth Deborah Loth Aug 30, 2016 12:22 AM in response to dks_34
    Level 1 (4 points)
    Apple Pay
    Aug 30, 2016 12:22 AM in response to dks_34

    No-one has addressed the original question, which is a problem I have, too. Not with the B&H App, but with the Sephora App. When I try to make a purchase in the App using Apple Pay, the little green check appears, indicating that the transaction has happened. On the Apple Pay list, the transaction appears. But so far as Sephora is concerned, the transaction has not happened. I don't care about the listing of the transaction in Apple Pay. But I would like to place this order. Sephora is unable to help. What is the problem?