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All replies
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Helpful answers
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Jul 14, 2016 11:03 AM in response to Judith234by Winston Churchill,Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
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Jul 14, 2016 11:33 AM in response to Judith234by Diana.McCall,How fast is your internet connection? You can measure it with a computer or device speedtest app.
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by Winston Churchill,Jul 14, 2016 11:50 AM in response to Winston Churchill
Winston Churchill
Jul 14, 2016 11:50 AM
in response to Winston Churchill
Level 10 (103,855 points)
Apple TVstopping and starting isn't a result of a slow internet connection.
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Jul 14, 2016 12:24 PM in response to Winston Churchillby Diana.McCall,I understand. When I watch YouTube over my 2.5 Mb DSL, and it stops for a moment, showing the wheel, that's not because the player caught up to the download. That's good to know. Thank you.
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by Winston Churchill,Jul 14, 2016 12:38 PM in response to Diana.McCall
Winston Churchill
Jul 14, 2016 12:38 PM
in response to Diana.McCall
Level 10 (103,855 points)
Apple TVIT is because the play head caught up with the download, but that's not because of a slow download, it's because of an inconsistent download. The Apple TV calculates when it can start playing a download so it doesn't stop, this only works properly if the speed stays constant irrespective of what the speed is. If it's not constant it may stop.
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Jul 14, 2016 11:41 PM in response to Judith234by Chahineata,Most probably its problem in ur network, usually for sd content you need minimum 2.5mbps , for hd 4mbps , for full hd 8 mbps
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Jul 15, 2016 2:13 AM in response to Chahineataby Winston Churchill,Yes it's most likely an issue with their network, but I repeat, it's not about the speed but rather the consistency of the speed. If you have a slow network, depending on what you are watching, you will either have to wait a while or see it at a lower quality than otherwise might be available, you should however not have it stop and start once it starts to play, if it does that is because the download has slowed down.