fisherKing

Q: Safari, youtube, el capitan, flash...

am having a terrible time with this. i uploaded a (unlisted) video on youtube last week. it played a few times (for others as well). now...it stalls EVERY TIME, for me, for others as well.

 

it plays fine for everyone in chrome, and firefox. it plays apparently on older OS's. but, in el capitan, with flash up-to-date, and in safari only...this one video will not play past a second or two. it did originally...i think i recently updated flash.

 

i have re-uploaded the video 8 times, trying various encodings (in quicktime, or quicktime pro). NONE of them play.

 

IF i change the settings in youtube, ie from 1080 to 720, the video DOES play in safari. but i can't tell everyone to change their settings to accomodate this one video.

 

any ideas, anyone? other videos play. very frustrating (as we're planning to put the video up 'formally' in a few days)...

MacBook Pro with Retina display, OS X El Capitan (10.11.4), i7 - 16gb ram - logic X 10.2.2

Posted on Jul 6, 2016 4:36 PM

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Q: Safari, youtube, el capitan, flash...

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jul 6, 2016 4:39 PM in response to fisherKing
    Level 10 (123,925 points)
    Apple Music
    Jul 6, 2016 4:39 PM in response to fisherKing

    Open System Preferences > Flash Player then select the Advanced tab then click: Delete All under Browsing Data and Settings then quit and relaunch Safari and try a video.

  • by fisherKing,

    fisherKing fisherKing Jul 6, 2016 4:47 PM in response to Carolyn Samit
    Level 1 (140 points)
    Photos for Mac
    Jul 6, 2016 4:47 PM in response to Carolyn Samit

    not it at all... . my suspicion is, it has something to do with the encoding of the video itself (which i'm having the editor look into). every other video on youtube seems to play. and this one did, until (i think), i updated flash recently. and again, this is only in safari (all is well in chrome & firefox)...

  • by fisherKing,

    fisherKing fisherKing Jul 6, 2016 5:01 PM in response to fisherKing
    Level 1 (140 points)
    Photos for Mac
    Jul 6, 2016 5:01 PM in response to fisherKing

    plays fine on vimeo, so something with youtube.... ugh.

  • by rayjustchills,

    rayjustchills rayjustchills Jul 12, 2016 11:01 PM in response to fisherKing
    Level 1 (4 points)
    Safari
    Jul 12, 2016 11:01 PM in response to fisherKing

    I Am having the same issue, been breaking my head trying to figure out the problem. Plays fine in Chrome but hangs on 1080p in Safari, yet changing it to 720p plays. I have had other people watch the video and it happens with them only in Safari. I have been trying to isolate what the issue could be. Out of curiosity, what program did you use to edit the video? Not sure if that has any impact at all with this issue, just trying to figure it out. I am using Final Cut Pro X fully up to date.

  • by fisherKing,

    fisherKing fisherKing Jul 13, 2016 5:11 AM in response to rayjustchills
    Level 1 (140 points)
    Photos for Mac
    Jul 13, 2016 5:11 AM in response to rayjustchills

    interesting, you're the first other person i've found with this issue. i just emailed the video editor, will answer your question (when he does). there was another flash update yesterday, but did not fix the problem.

     

    i think it's something between the original render, and youtube/safari/el capitan/flash. but that's certainly not specific info...

     

    will report in about the editing app when i find out. for now, we've posted our video on vimeo (with a short 'teaser' on youtube). not a solution, just a workaround...

  • by fisherKing,

    fisherKing fisherKing Jul 13, 2016 5:47 AM in response to fisherKing
    Level 1 (140 points)
    Photos for Mac
    Jul 13, 2016 5:47 AM in response to fisherKing

    final cut pro 7....

  • by fisherKing,

    fisherKing fisherKing Jul 13, 2016 12:04 PM in response to fisherKing
    Level 1 (140 points)
    Photos for Mac
    Jul 13, 2016 12:04 PM in response to fisherKing

    hard to find the common denominator. he edited the video in FCP7. i just edited a different video in FCPX, and it plays fine in that combination (youtube in safari on el capitan, with flash current). frustrating...

  • by rayjustchills,

    rayjustchills rayjustchills Jul 14, 2016 1:20 AM in response to fisherKing
    Level 1 (4 points)
    Safari
    Jul 14, 2016 1:20 AM in response to fisherKing

    Okay so I did find something that seems to make it playback normally, at least for me. Previously, I have filmed and exported my videos at 23.98 fps in FCPX. Uploaded them and they playback fine in YouTube. However I think whatever the latest update is between safari/yosemite/youtube/flash (etc i really don't know) then that seems to be an issue. I reexported the same video in a new timeline in a 24fps project and uploaded it and voila, its playing back much better. It still seems to hiccup here and there, but this is night and day better than it not playing at all. Searching the YouTube FAQ, they list the following as acceptable frame rates, so perhaps it is something you can try? 24, 25, 30, 48, 50, 60.

  • by fisherKing,

    fisherKing fisherKing Jul 14, 2016 4:25 AM in response to rayjustchills
    Level 1 (140 points)
    Photos for Mac
    Jul 14, 2016 4:25 AM in response to rayjustchills

    i'll let the editor know. right now, we've posted the video on vimeo (with a 'teaser' video on youtube to point to it). but would prefer things just worked right! will report back, thanx for the info...

  • by fisherKing,

    fisherKing fisherKing Jul 15, 2016 4:28 AM in response to fisherKing
    Level 1 (140 points)
    Photos for Mac
    Jul 15, 2016 4:28 AM in response to fisherKing

    editor exported at 25fps, and...stalled within the first second. so it goes; will report in here if we figure anything out.

  • by rayjustchills,

    rayjustchills rayjustchills Jul 15, 2016 3:15 PM in response to fisherKing
    Level 1 (4 points)
    Safari
    Jul 15, 2016 3:15 PM in response to fisherKing

    Bummer, alright man. Good luck.

  • by fisherKing,

    fisherKing fisherKing Jul 15, 2016 4:27 PM in response to rayjustchills
    Level 1 (140 points)
    Photos for Mac
    Jul 15, 2016 4:27 PM in response to rayjustchills

    we're giving up for now, and have posted the video on vimeo instead (where, ironically, we're having an entirely different problem!). ah well, good luck to u too.

  • by Eagle Rock,

    Eagle Rock Eagle Rock Oct 1, 2016 3:01 PM in response to fisherKing
    Level 1 (4 points)
    Oct 1, 2016 3:01 PM in response to fisherKing

    It's clearly an FCP issue (and doesn't seem limited to El Capitan) - I'm guessing it has something to do with encoding settings or something to do with sharing directly to YouTube from FCP.
    But I've found that downloading the mp4 from YouTube, bringing that into iMovie and sharing that back to YouTube allows the video to play in Safari with no problems.
    Obviously, that's just an annoying emergency workaround. I suspect finding a real solution will involve a lot of trial-and-error with FCP settings.

  • by fisherKing,

    fisherKing fisherKing Oct 1, 2016 3:21 PM in response to Eagle Rock
    Level 1 (140 points)
    Photos for Mac
    Oct 1, 2016 3:21 PM in response to Eagle Rock

    we're way past this, having uploaded to vimeo. but since then, i've edited 3 videos in FCPX, now running sierra, and had no issues getting them directly to youtube. so it goes, thanks for the comments.

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