Q: HealthKit

Hi

It is not possible to delete previous instances of Apple Watch from the list of Sources in the Health app.

Whenever you pair a watch to your iPhone and choose to set it up as a new watch, it will be added to the Health app as a new source once it begins sharing data to the app.

However, you should not typically need to do this. Instead, if you ever need to unpair and re-pair your watch, be sure to choose the option to Restore from Backup during set up. The watch will then continue to share data under the same name / source as before.

More information:

Unpair your Apple Watch and iPhone - Apple Support

Set up your Apple Watch - Apple Support

Manage Health data from multiple sources on your iPhone, iPod touch, or Apple Watch - Apple Support

If the app is not behaving as expected, I suggest that you raise the matter with Apple by contacting Apple Support or making a Genius Bar reservation:

• Contact - Official Apple Support
• https://twitter.com/applesupport
• https://www.apple.com/it/retail/geniusbar/

(This is a user-based community - you are not talking with Apple here).

Your posts suggest that you may be unpairing and re-pairing your watch quite often. Except for when you switched to a new iPhone, this should not normally be necessary.

Note that there is a difference between your devices being "unpaired" vs them becoming temporarily "disconnected".

If your watch becomes temporarily disconnected from your iPhone via Bluetooth and it cannot connect to a known Wi-Fi network at the time, it will show the Disconnected icon on the watch face:

Such disconnections can be normal, happening whenever the paired iPhone is unavailable (such as during iOS updates or when your iPhone is out of range).

It is not normally necessary to unpair and re-pair your devices after this happens. They should instead reconnect automatically a short while after being brought close together again. If they do not, keep your iPhone and Apple Watch close by each other and follow these steps until they do:

• Check that both Bluetooth and Wi-Fi are enabled on your iPhone:
  • It may help to toggle Bluetooth off and on again on your iPhone (Settings > Bluetooth).
• Check that Airplane Mode is not enabled on your watch:
  • When viewing the time on your watch, swipe up on the watch face > swipe left / right to the Settings Glance.
    • If the Settings Glance states Connected and the symbol at the upper-right corner is a green phone symbol, then your watch is connected to your iPhone via Bluetooth.
  • If your watch is not connected and Airplane Mode is turned on, tap the button to turn it off.
  • It may otherwise help to toggle Airplane Mode on and off again.
• Restart both devices, turning both off together, then restarting your iPhone first.
  • Riavvio dell'Apple Watch - Supporto Apple

For the best performance from your watch, keep both Bluetooth and Wi-Fi permanently enabled on your iPhone.

If they still do not reconnect after trying those steps, only then should you move on to unpairing and re-pairing your watch.

More information:

Se l'Apple Watch non è connesso all'iPhone - Supporto Apple

As I explained in my previous reply, you are not talking with Apple here - this is a user-based technical support community. Apple Support Communities is also not a bug reporting tool or a place to register complaints with Apple.

You mentioned that you had spoken with someone in the Apple Store, but you did not explain that you have already attended a Genius Bar appointment.

If you are unhappy with the suggestions that have been offered by the Genius, I suggest that you contact Apple and ask for your existing case to be escalated:

• Contact - Official Apple Support
• https://twitter.com/applesupport

You're welcome!

This forum is not how to report a bug or how to escalate a support case with Apple. Apple does monitor the forum (moderators are Apple employees and Apple may also post, although it does not formally offer support here).

If you want to speak further with Apple about your issue, you should contact Apple Support (via the details provided previously).

If you would like to submit feedback, you can do so via the form below. However, note that you may not receive a reply to this:

https://www.apple.com/feedback/watch.html

In either case (whether you contact Support or submit feedback), your issue will definitely be logged with Apple. The same does not necessarily apply when you post a thread here.