HT203977: How to back up your iPhone, iPad, and iPod touch

Learn about How to back up your iPhone, iPad, and iPod touch
TL7110
Level 1 (4 points)
iPhone

Q: my Iphone 6 locks up all the time

My iPhone 6 is going crazy.  It locks up all the time - I have to power on and off to unlock.  And now, random characters & numbers are being inputted without touching the screen.  I've rebooted many times (hard and soft) -- no luck.  The phone is totally useless at this time.

 

<Re-Titled by Host>

iPhone 6, iOS 9.3.2, null

Posted on Jul 14, 2016 11:50 AM

Close
TL7110

Q: my Iphone 6 locks up all the time

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Jul 15, 2016 8:46 AM in response to TL7110
    Community Specialists
    Jul 15, 2016 8:46 AM in response to TL7110

    Hi there TL7110!

    From reading your post it looks as if your iPhone issues are gradually getting worse instead of better. This generally is caused by a software issue. I'll be more than glad to help you get your iPhone 6 working as it should again.

    1. Back up your iOS device -- You'll be completely erasing your phone, so I want to be sure your personal data is secure before moving forward.

    2. Restore your iOS device to factory settings -- In order to completely erase your iPhone, you'll need to use iTunes that's been installed on a computer. Using your iPhone's settings will only remove your personal information.

    3. Test the issue -- The first time through, set up your iPhone as a new iPhone but log into iTunes & App Store and iCloud with the appropriate ID(s). Download a few of the apps you've had installed before and make sure your iPhone is working as it should.

    4. Restore your iOS device from a backup -- If everything is fine again, use that article to move your personal data back to your phone.

     

    Thanks for using Apple Support Communities!