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Helpful answers
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Jul 14, 2016 6:06 PM in response to buffalo-66by Bakhtina,What do you mean when you say it was compromised? If someone else accessed it, change your password, they'll lose access.
If you think they also know your security questions, change them as well so that the other person cannot change your password to gain access to the account once more.
Reset password : https://support.apple.com/en-us/HT201355
Reset security questions and answers : If you forgot the answers to your Apple ID security questions - Apple Support
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by Winston Churchill,Jul 15, 2016 10:15 AM in response to buffalo-66
Winston Churchill
Jul 15, 2016 10:15 AM
in response to buffalo-66
Level 10 (103,708 points)
Apple TVYou can't change the iCloud address that comes with your iCloud account, if it's been compromised, all you need to do is change your password.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.