Apple Music
Q: Can't get itunes to back up to HD
My cousin has never backed up her iphone to itunes. I mounted the iphone to her imac but I get this window which is useless. And her iphone doesn't even show at the top left. I've never seen anything like this and I'm a bit flummoxed.
She doesn't want to backup to the cloud which she said she may have. But when I log into her icloud account I don't see an itunes folder. I'm looking for this window so I can commence backing up to the imac.
<Image Edited by Host to Remove Personal Information>
iPhone 6, iOS 9.2, null
Posted on Jul 16, 2016 12:22 PM
by Carolyn Samit,Apple recommended
Apple Music
Make sure iTunes is up to date.
Mac
- Open iTunes.
- From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
- Follow the prompts to install the latest version.
Windows
- Open iTunes.
- From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
- Follow the prompts to install the latest version.
Posted on Jul 16, 2016 12:18 PM
