Richard Sohanchyk1

Q: Can't get itunes to back up to HD

My cousin has never backed up her iphone to itunes. I mounted the iphone to her imac but I get this window which is useless. And her iphone doesn't even show at the top left. I've never seen anything like this and I'm a bit flummoxed.

 

Screen Shot 2016-07-15 at 6.59.47 PM.png

 

She doesn't want to backup to the cloud which she said she may have. But when I log into her icloud account I don't see an itunes folder. I'm looking for this window so I can commence backing up to the imac.

 

<Image Edited by Host to Remove Personal Information>

iPhone 6, iOS 9.2, null

Posted on Jul 16, 2016 12:22 PM

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Q: Can't get itunes to back up to HD

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  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Jul 16, 2016 12:18 PM in response to Richard Sohanchyk1
    Level 10 (122,532 points)
    Apple Music
    Jul 16, 2016 12:18 PM in response to Richard Sohanchyk1

    Make sure iTunes is up to date.

     

    Mac

    1. Open iTunes.
    2. From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
    3. Follow the prompts to install the latest version.

    Windows

    1. Open iTunes.
    2. From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
    3. Follow the prompts to install the latest version.