MarquisM
Level 1
(4 points)
Q: Wont Restore Nor Update
So My Phone Juss Turned Off & Said It Was Dead But It Was Fully Charged. So i Put It On The Charger For An Hour Or More & It Still Wouldnt Turn On. Then It Goes To Tha Apple Logo & Stays There For A Min Then Turns Off. So I Connected To It To Itunes & Put In Recovery Mode . Then It Tells Me To Recover & Update So I Do That & It Starts To Extract The Software, then out of no where my phone shuts off & restarts . & on the computer it says my phone couldnt be restored . Can Anyone Help ?
léonie
Level 10
(108,629 points)
Have you tried everything in this support document: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support https://support.apple.com/en-us/HT201263
?
See also: Get help with iOS update and restore errors - Apple Support
If that did not work, contact Apple Support:
Contact Apple Support if you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken or stuck buttons.
