terryjhi
Level 1 (8 points)
iPhone

Q: Updates to some of my apps have stalled. I get a message, "Cannot Connect to App Store". iPhone 5S, iOS 9.3.2

I was trying to install updates to some of my apps, but the updates stalled. When I go to App Store, I get the message, "Cannot Connect to App Store." I tried signing out of App Store and signing back in, which didn't fix the problem. I have an iPhone 5S with iOS 9.3.2. What can I do?

iPhone 5s, iOS 9.3.2

Posted on Jul 17, 2016 5:02 PM

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terryjhi

Q: Updates to some of my apps have stalled. I get a message, "Cannot Connect to App Store". iPhone 5S, iOS 9.3.2

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  • by Joseph_S.,

    Joseph_S. Joseph_S. Jul 18, 2016 11:10 AM in response to terryjhi
    Community Specialists
    Jul 18, 2016 11:10 AM in response to terryjhi

    Hi terryjhi, 

     

    Thanks for using Apple Support Communities.

     

    I see that you are unable to connect to the App Store on your iPhone to get app updates. I always make sure that my iPhone has the latest updates, so I know how important it is we get this issue resolved. I have something that I would like you to try. 

     

    Use If you can’t connect to the iTunes Store to check your settings and network connections (even though this mentions the iTunes Store, the steps are the same when dealing with the App Store since they connect in the same way). This is the specific section to take a look at: 

     

    Fix the issue on your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, make sure:

    1. That your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. That your iOS software is up to date. To check for updates, tap Settings > General > Software Update. You can also connect your iPhone, iPad, or iPod touch to iTunes and click Check for Update on your device's Summary page.
    3. To check that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. That you have an active Internet connection. For help with your connection, check your device's user guide.
    5. To see if other devices, like portable computers, can connect to the Wi-Fi network and access the Internet.
    6. To reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

    If you still have an issue after that, force close the App Store app and then restart your iPhone and try again. The following articles will help:

    Force an app to close on your iPhone, iPad, or iPod touch

    Restart your iPhone, iPad, or iPod touch​

     

    Cheers!