markflynavy

Q: Having to perform multiple resets of my Printing System

I recently began to experience a rather interesting issue with my Macbook Pro.  I am having to constantly reset my Printing System in the System Preferences for the Printers and Scanners in order for my Macbook Pro to see the printers.  Never have had a problem in 4+ years.  Currently running Yosemite OS-X 10.10.3.  Any ideas welcome to help me correct.  Haven't found too much out there online to help me with this.

 

Thanks-

Mark

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on May 19, 2015 10:11 AM

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Q: Having to perform multiple resets of my Printing System

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  • by Linc Davis,

    Linc Davis Linc Davis May 19, 2015 11:19 AM in response to markflynavy
    Level 10 (207,926 points)
    Applications
    May 19, 2015 11:19 AM in response to markflynavy

    What kind of printers? How are they connected? Do they all stop working at the same time? What exactly happens?

  • by markflynavy,

    markflynavy markflynavy May 20, 2015 6:55 AM in response to Linc Davis
    Level 1 (0 points)
    May 20, 2015 6:55 AM in response to Linc Davis

    Linc-

    Thanks for replying.  Here is some more info to your questions:

    Printers:

    Brother MFC 8480DN All-In-One

    HP Color LaserJet CP2025

    Printers are connected from Macbook Pro via USB cables thru a powered D-Link USB Hub to the printers

    They stop working at the same time it appears.  (Each morning when I come into my home office to begin work I have to reset the Printing System.)

    When I go to print I get the orange circle with white line through it that states the Printer is offline.  I then right click on the printer in the System Preferences- Printers Scanners dialog and select "Reset Printing System".

  • by Linc Davis,

    Linc Davis Linc Davis May 20, 2015 9:24 AM in response to markflynavy
    Level 10 (207,926 points)
    Applications
    May 20, 2015 9:24 AM in response to markflynavy

    Please connect one of the printers directly to a built-in USB port, and disconnect all other USB devices. Test.

  • by Buadhai,

    Buadhai Buadhai Jul 9, 2016 2:32 AM in response to Linc Davis
    Level 1 (9 points)
    Apple Music
    Jul 9, 2016 2:32 AM in response to Linc Davis

    I also have this problem. MacMini Early 2009 running 10.11.5.

    Printer is a Canon LBP 6000 with driver version 3.86 connected via USB to the MacMini. The printer is shared.

    My wife has a MacBook Air also running 10.11.5.

    I am running Printopia version 2.1.20 so I can air-print from mobile devices.

     

    Usually, I can print directly to the printer from my MacMini and from my iPad and iPhone using Printopia.

     

    However, if my wife tries to print via the network, all **** breaks loose. The document appears briefly in the print queue and then simply vanishes. From that point on, no computer, including the MacMini, can print using either the Canon driver or the Printopia driver.

     

    Here's what we have to do to fix it:

     

    1. Reset the printing system on the MacMini and reinstall the printer driver and the Printopia driver.
    2. Reset the printing system on the MacBook Air and reinstall the printer driver and the Printopia driver.

     

    At that point my wife will be able to print, but only using the Printopia driver. She is never able to print to the printer as a shared Bonjour printer.

     

    I am always able to print to the printer from my iPhone and iPad using the Printopia driver.

     

    It seems like we shouldn't have to reset the printing system on both machines every time we start a printing session.

  • by Buadhai,

    Buadhai Buadhai Jul 9, 2016 2:42 AM in response to Buadhai
    Level 1 (9 points)
    Apple Music
    Jul 9, 2016 2:42 AM in response to Buadhai

    One more thing….

     

    If we connect the printer to the MacBook Air via USB it still won't print until we reset the printing system. This even though no other USB devices are connected to the MBA.

  • by Eric Root,

    Eric Root Eric Root Jul 10, 2016 9:39 AM in response to Buadhai
    Level 9 (69,961 points)
    iTunes
    Jul 10, 2016 9:39 AM in response to Buadhai

    You might want to start your own post since this one is from last year. A new post would be much more visible. You can link to this one.

     

    On the Air, try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

       

     

     

    Safe Mode - About El Capitan

     

    Safe Mode Startup – El Capitan.

  • by Buadhai,

    Buadhai Buadhai Jul 17, 2016 11:01 PM in response to Eric Root
    Level 1 (9 points)
    Apple Music
    Jul 17, 2016 11:01 PM in response to Eric Root

    Thank you. Since the previous printing system reset, it seems to be working OK. When it fails again I'll try a different user account and Safe Mode.

  • by Eric Root,

    Eric Root Eric Root Jul 18, 2016 8:31 AM in response to Buadhai
    Level 9 (69,961 points)
    iTunes
    Jul 18, 2016 8:31 AM in response to Buadhai

    You are welcome.