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All replies
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Helpful answers
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Jul 18, 2016 8:01 AM in response to gh0by chris_g1,Hello gh0,
Thank you for using Apple Support Communities. It's my understanding you're unable to get iMessage activated on two iPhones. I can see how this would be concerning and how important it is to be able to use iMessage. I am happy to help get this resolved with you.Please make sure both phones have the latest version of iOS. You can use link below for assistance with updating if needed:
Update the iOS software on your iPhone, iPad, or iPod touch
If the issue persists please follow the steps in the article below:
If you get an error when trying to activate iMessage or FaceTime
Have an amazing day -
Jul 18, 2016 8:33 AM in response to chris_g1by gh0,I took already notice of these general hints. Nothing helped so far. Need someone who understands the syslog provided.
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Jul 18, 2016 9:48 AM in response to gh0by razmee209,gh0 wrote:
I took already notice of these general hints. Nothing helped so far. Need someone who understands the syslog provided.
In the second link that was provided to you it says to contact Apple if you're still having issue with imessage activation.
Have you done so?
Who is your carrier and do they support imessage?
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Jul 18, 2016 10:10 AM in response to razmee209by gh0,No, I haven't contacted Apple support on this because phone is already out of warranty.
There is no information that any carrier in Germany is blocking iMessage. This would also make no sense nowadays.
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Jul 18, 2016 10:16 AM in response to gh0by razmee209,gh0 wrote:
No, I haven't contacted Apple support on this because phone is already out of warranty.
There is no information that any carrier in Germany is blocking iMessage. This would also make no sense nowadays.
Then you will need to contact them to resolve your issue.
since you didn't state what carrier you have you can look for yourself if they're a supported carrier
Wireless carrier support and features for iPhone in the United States and Canada - Apple Support
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Jul 18, 2016 11:38 AM in response to razmee209by gh0,Magic has happened. Now activation request was done nearly immediately.
Still a 2nd phone remains which still fails on activation.
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Jul 18, 2016 12:48 PM in response to gh0by gh0,syslog output from 2nd phone: http://pastebin.com/VaTTximZ
