R3cip301

Q: Activation Lock

     Hello all,

 

I have been given the task of trying to figure out how to fix this particular problem. My sister-n-law owns an iPhone 6. She has the receipt and has the IMEI number still attached to her carrier account. What I am saying is this phone is hers and she has proof. From what she has told me, she upgraded or reset the phone... not sure. When she tried to set it up she is prompted with the iOS activation lock. She has completely forgotten her Apple ID which is a huge problem. What can I do that can get past this mess, because this phone is hers and she has proof to show.

 

Thanks in advance.

iPhone 6, iOS 9.3.1

Posted on Jul 17, 2016 11:18 PM

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Q: Activation Lock

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