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dagfromdrobakandsingapore

Q: Is there any way to find way to contact sellers via Apple ID

baught iPhone 4s which is locked to appLe ID. Do not know how to access seller. Can apple assist if I provide IMEI and ICCID? Dag

 

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iPhone 4S, null

Posted on Jul 17, 2016 2:04 PM

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Q: Is there any way to find way to contact sellers via Apple ID

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 17, 2016 1:38 PM in response to dagfromdrobakandsingapore
    Level 9 (58,211 points)
    iPhone
    Jul 17, 2016 1:38 PM in response to dagfromdrobakandsingapore

    No, Apple cannot assist you, neither with contacting the previous owner, or removing the lock on the device. If you cannot contact the previous owner, and cannot contact the seller for a refund, then you have a useless phone on your hands. There is nothing you can do with it. How did you purchase it that you cannot contact the seller?

  • by K Shaffer,Apple recommended

    K Shaffer K Shaffer Jul 17, 2016 1:43 PM in response to dagfromdrobakandsingapore
    Level 6 (14,350 points)
    Desktops
    Jul 17, 2016 1:43 PM in response to dagfromdrobakandsingapore

    Return iPhone to seller, and hope to get your money refunded.
    An unauthorized and locked phone is not serviceable.

     

    If the original retail purchaser did not follow these steps, & it

    seems they did not (perhaps the unit was stolen) this is to give

    you an idea of what should have been done first:

     

    • What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

     

    This may be what you're facing now, since the original owner did not do the above:

    • Find My iPhone Activation Lock - Apple Support

     

    If you bought the iPhone from an online vendor such as eBay or amazon,

    contact them directly with your purchase information; if the seller will not

    refund to you the amount you paid, these seller sites may do so. Ask them.

     

    Sorry to say there is nothing those numbers on the device you mention, can do

    and we cannot assist in the process. The AppleID of official owner blocks it.

     

    {These ASC discussions seldom see actual Apple replies; mostly peer, or user-to-

    user involvement, is the most one may get. Persons such as you who volunteer

    time and personal resources to help, for free & without compensation...}

     

    Good luck !

  • by Briansyddall,

    Briansyddall Briansyddall Jul 17, 2016 2:54 PM in response to dagfromdrobakandsingapore
    Level 6 (8,640 points)
    Apple Watch
    Jul 17, 2016 2:54 PM in response to dagfromdrobakandsingapore

    Hi

    NO apple cannot help you if iPhone is locked to an unknown apple ID

    If you got off a website like Ebay get your money back.

    Iphone maybe lost /stolen .

    Cheers

    Brian

  • by Briansyddall,

    Briansyddall Briansyddall Jul 18, 2016 3:08 PM in response to dagfromdrobakandsingapore
    Level 6 (8,640 points)
    Apple Watch
    Jul 18, 2016 3:08 PM in response to dagfromdrobakandsingapore

    Hi

    No where you bought from is not an apple problem they dont need to know.

    If you have a problem make an appointment at apple store

    For repair or replacement .

    Cheers

    Brian