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Q: Had my Apple Watch replaced because of broken screen .got back a new one from Apple Store the watch only tried charging with old charger and it's not charging.What is wrong?

Had my Apple Watch replaced because of broken screen .got back a new one from Apple Store the watch only tried charging with old charger and it's not charging.What is wrong?

Apple Watch

Posted on Jul 18, 2016 10:53 PM

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Q: Had my Apple Watch replaced because of broken screen .got back a new one from Apple Store the watch only tried charging with old c ... more

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  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jul 18, 2016 11:47 PM in response to Ditrini
    Level 7 (30,763 points)
    Apple Watch
    Jul 18, 2016 11:47 PM in response to Ditrini

    Try charging your watch for at least 2.5 hours (and perhaps longer, such as overnight).

     

    If your watch does not appear to be charging successfully (you can tap on the screen at any time to check on progress), check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
    • If you are charging your watch by plugging the cable into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Check that the USB Power Adapter is pushed fully into the power outlet.
      • Try using different adapters from the following:
        • The Apple USB Power Adapter that was supplied with the watch, or;
        • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
      • Try using a different power outlet (one that is known to be working properly).
    • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
      • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
    • If the battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).

     

    After charging, if your watch has not already restarted automatically, remove it from the charger and:

     

    • Try restarting it (by pressing and holding the side button until you see the Apple logo).
    • Next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked under warranty:

     

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    If your Apple Watch won't charge or it won't turn on - Apple Support