HT201303: Security and your Apple ID

Learn about Security and your Apple ID
lawrencefrommedway

Q: iPhone 6S had password changed and person is unavailable. How can I change it  back?

A friend changed my  password in  my 6S without my knowledge.

He's out of the country and I don't know how to change it back.

iPhone 6s

Posted on Jul 18, 2016 9:14 AM

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Q: iPhone 6S had password changed and person is unavailable. How can I change it  back?

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  • by erin_b1,Helpful

    erin_b1 erin_b1 Jul 19, 2016 6:42 AM in response to lawrencefrommedway
    Community Specialists
    Jul 19, 2016 6:42 AM in response to lawrencefrommedway

    Hi lawrencefrommedway,

     

    Thanks for using Apple Support Communities. 

     

    I understand that your friend changed the passcode on your iPhone 6S, and now you can't change it back. I know how important it is to have a passcode set up on your iPhone that you know. I have something that I would like you to try.

     

    If your iPhone is on the home screen, you can change the Auto-Lock feature to Never by following this path: Settings > General > Auto-Lock. Make sure that you don't manually lock your iPhone though because you won't be able to access without the current passcode. And while doing this, make sure that your iPhone always has sufficient battery charge or you will be prompted for the passcode if it powers off. This will at least still give you access to the iPhone until your friend gets back. 

     

    Once you speak to your friend again, ask them for the passcode, and update using Use a passcode with your iPhone, iPad, or iPod touch, specifically, this section:

     

    Change your passcode or passcode settings

    Go to Settings > Touch ID & Passcode. On devices without Touch ID, go to Settings > Passcode.

    You'll find several settings and options:

    • Turn Passcode Off: Tap this option to turn off your passcode.
    • Change your passcode: Enter a new six-digit passcode. Or tap Passcode Options to switch to a four-digit numeric code, a custom numeric code, or a custom alphanumeric code.
    • Require Passcode: By default with this setting, as soon as you lock your screen, you need to enter your passcode to unlock. If you don't want an immediate passcode requirement, change this setting (For your security, if you use Touch ID or Apple Pay, you can't change the immediate passcode requirement).
    • Allow Access When Locked: Use this option to allow access to some features when your device is locked, including Notifications ViewSiri, and Control Center.
    • Erase Data: Choose whether to erase your device automatically after ten failed passcode attempts.

     

    If your iPhone is locked, use If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled and follow the steps to regain access to your device. 

     

    Best Regards.