Maria Elle
Level 1 (5 points)
Apple TV

Q: Apps do not download and install

Been trying to install apps from the App Store and each app is always stuck to "Waiting" and doesn't progress. What do I do?

Posted on Jul 19, 2016 7:54 AM

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Maria Elle

Q: Apps do not download and install

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  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Jul 19, 2016 7:56 AM in response to Maria Elle
    Level 10 (84,839 points)
    iTunes
    Jul 19, 2016 7:56 AM in response to Maria Elle

    Restart your router. Restart your Apple TV. Try again.

     

    tt2

  • by pairof9s,

    pairof9s pairof9s Aug 31, 2016 7:54 AM in response to Maria Elle
    Level 2 (194 points)
    Apple TV
    Aug 31, 2016 7:54 AM in response to Maria Elle

    Not sure if the steps turingtest2 suggested worked for you, but I'll give it a try and respond here by tomorrow.

     

    My problem seems exactly the same: selected an app (3 different ones to date) and clicked the Install button, it goes through the process then stops at the beginning of the download progress cycle. On the Home window, the apps have generic "gray" icons suggesting they will be downloaded. But after 1 hour, nothing has changed and the apps are still not installed...this usually takes 15 seconds or less on most apps.

     

    All apps are free, so there is no purchasing impediment. With over 40 apps installed previously, this has never been an issue before.

     

    Again, will update tomorrow on whether the turingtest2 steps resolved my issue.