Rubicund

Q: Kernel Panic Errors - where to begin?

One of our users in our office is getting panic errors on their iMac. I'm still waiting for more information such as patterns or what was upgraded, or what software was installed just prior to the first crash, etc...  Problem appears to be intermittent.

 

Any help would be appreciated.

 

Regards,

Martin

 

 

[---- Copy / paste of panic report ----------------------------------]

 

Interval Since Last Panic Report: 205502 sec

Panics Since Last Report: 1

Anonymous UUID: 5266A381-9ABB-40DF-B8A4-411002D37D82

 

Fri Jul 15 10:23:56 2016

panic(cpu 4 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8080155a, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff8025d39000, CR3: 0x0000000243ee9041, CR4: 0x00000000000606e0

RAX: 0x0000000000000079, RBX: 0x0000000000000002, RCX: 0x000000000000005c, RDX: 0xffffff80f088bc98

RSP: 0xffffff80f088bc70, RBP: 0xffffff80f088bcd0, RSI: 0x0000000000000017, RDI: 0xffffff80f088bca0

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000000000032, R11: 0xffffff80002d0025

R12: 0x000000000000001f, R13: 0x0000000000000008, R14: 0xffffff8025d38fe9, R15: 0x0000000000000017

RFL: 0x0000000000010206, RIP: 0xffffff7f8080155a, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0xffffff8025d39000, Error code: 0x0000000000000000, Faulting CPU: 0x4

 

Backtrace (CPU 4), Frame : Return Address

0xffffff80f088b920 : 0xffffff8000220792

0xffffff80f088b9a0 : 0xffffff80002c4794

0xffffff80f088bb50 : 0xffffff80002da55d

0xffffff80f088bb70 : 0xffffff7f8080155a

0xffffff80f088bcd0 : 0xffffff7f807fd0cd

0xffffff80f088bd10 : 0xffffff7f807f438f

0xffffff80f088bd50 : 0xffffff800032a93e

0xffffff80f088bd80 : 0xffffff800031c262

0xffffff80f088bdf0 : 0xffffff8000312b58

0xffffff80f088be30 : 0xffffff8000534be3

0xffffff80f088be60 : 0xffffff80005648d4

0xffffff80f088bf50 : 0xffffff80005ce4cb

0xffffff80f088bfb0 : 0xffffff80002daea3

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(1.7.2)[82526DF2-3BDB-3898-BA94-F58C5D4E0E01]@0xfffff f7f807d9000->0xffffff7f80813fff

dependency: com.apple.kext.triggers(1.0)[B7CEC019-EA05-3FCB-9E1A-F1CB4A0B2669]@0xffffff7f80 7d4000

 

BSD process name corresponding to current thread: NetAuthSysAgent

 

Mac OS version:

11G63b

 

Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: iMac12,2 (Mac-942B59F58194171B)

 

System uptime in nanoseconds: 29246029174329

last loaded kext at 25436722324674: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f807d9000, size 241664)

last unloaded kext at 197590364048: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80a9d000, size 65536)

loaded kexts:

com.apple.filesystems.smbfs 1.7.2

com.apple.filesystems.afpfs 9.8.1

com.apple.nke.asp_tcp 6.0.1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleBluetoothMultitouch 70.12

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleHDA 2.2.5a5

com.apple.driver.AppleMikeyDriver 2.2.5a5

com.apple.driver.AGPM 100.12.75

com.apple.kext.ATIFramebuffer 7.3.2

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.8f17

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8

com.apple.driver.ApplePolicyControl 3.1.33

com.apple.driver.AppleLPC 1.6.0

com.apple.ATIRadeonX3000 7.3.2

com.apple.driver.AppleBacklight 170.2.2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHD3000Graphics 7.3.2

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17

com.apple.iokit.SCSITaskUserClient 3.2.1

com.apple.driver.AppleUSBCardReader 3.0.6

com.apple.iokit.IOAHCISerialATAPI 2.0.3

com.apple.driver.AppleIRController 312

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.1.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.driver.AppleUSBHub 5.1.0

com.apple.driver.AppleFWOHCI 4.9.0

com.apple.driver.AirPort.Atheros40 505.67.1

com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleAHCIPort 2.3.1

com.apple.driver.AppleUSBEHCI 5.1.0

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.4

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleMultitouchDriver 231.4

com.apple.driver.IOBluetoothHIDDriver 4.0.8f17

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.2.5a5

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.IOPlatformPluginLegacy 5.0.0d8

com.apple.driver.AppleHDAController 2.2.5a5

com.apple.iokit.IOHDAFamily 2.2.5a5

com.apple.driver.AppleGraphicsControl 3.1.33

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleThunderboltEDMSink 1.1.8

com.apple.driver.AppleThunderboltEDMSource 1.1.8

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.kext.ATI6000Controller 7.3.2

com.apple.kext.ATISupport 7.3.2

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleUSBHIDKeyboard 160.7

com.apple.driver.AppleHIDKeyboard 160.7

com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17

com.apple.iokit.IOBluetoothFamily 4.0.8f17

com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1

com.apple.iokit.IOUSBMassStorageClass 3.0.3

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOFireWireFamily 4.4.8

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IOEthernetAVBController 1.0.1b1

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOUSBFamily 5.1.0

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

Model: iMac12,2, BootROM IM121.0047.B1E, 4 processors, Intel Core i7, 3.4 GHz, 8 GB, SMC 1.72f2

Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: Hitachi HDS723020BLA642, 2 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa130000 / 5

USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfa132000 / 6

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: HP LaserJet 400 MFP M425dn, 0x03f0 (Hewlett Packard), 0x142a, 0xfd130000 / 5

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

iMac

Posted on Jul 19, 2016 6:17 AM

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Q: Kernel Panic Errors - where to begin?

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  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jul 19, 2016 10:52 AM in response to Rubicund
    Level 9 (58,466 points)
    Photos for Mac
    Jul 19, 2016 10:52 AM in response to Rubicund

    It is possible the GPU is failing, please read iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support and see if the computer is experiencing any of the problems described. If it is then take the computer to your local AASP. While this program is over (meaning an out-of-pocket expense is likely) the part may be available.

     

    Otherwise, who upgraded the RAM. If one of your people did then install the stock Apple 4GB and re-test the computer. iMacs are very sensitive to RAM and most experienced users on these forums ONLY use either Crucial (buy direct) or OWC (www.macsales.com) RAM. If you installed either of those brands then uninstall and reseat the RAM and retest.