Q: Kernel Panic Errors - where to begin?
One of our users in our office is getting panic errors on their iMac. I'm still waiting for more information such as patterns or what was upgraded, or what software was installed just prior to the first crash, etc... Problem appears to be intermittent.
Any help would be appreciated.
Regards,
Martin
[---- Copy / paste of panic report ----------------------------------]
Interval Since Last Panic Report: 205502 sec
Panics Since Last Report: 1
Anonymous UUID: 5266A381-9ABB-40DF-B8A4-411002D37D82
Fri Jul 15 10:23:56 2016
panic(cpu 4 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8080155a, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff8025d39000, CR3: 0x0000000243ee9041, CR4: 0x00000000000606e0
RAX: 0x0000000000000079, RBX: 0x0000000000000002, RCX: 0x000000000000005c, RDX: 0xffffff80f088bc98
RSP: 0xffffff80f088bc70, RBP: 0xffffff80f088bcd0, RSI: 0x0000000000000017, RDI: 0xffffff80f088bca0
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000000000032, R11: 0xffffff80002d0025
R12: 0x000000000000001f, R13: 0x0000000000000008, R14: 0xffffff8025d38fe9, R15: 0x0000000000000017
RFL: 0x0000000000010206, RIP: 0xffffff7f8080155a, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff8025d39000, Error code: 0x0000000000000000, Faulting CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff80f088b920 : 0xffffff8000220792
0xffffff80f088b9a0 : 0xffffff80002c4794
0xffffff80f088bb50 : 0xffffff80002da55d
0xffffff80f088bb70 : 0xffffff7f8080155a
0xffffff80f088bcd0 : 0xffffff7f807fd0cd
0xffffff80f088bd10 : 0xffffff7f807f438f
0xffffff80f088bd50 : 0xffffff800032a93e
0xffffff80f088bd80 : 0xffffff800031c262
0xffffff80f088bdf0 : 0xffffff8000312b58
0xffffff80f088be30 : 0xffffff8000534be3
0xffffff80f088be60 : 0xffffff80005648d4
0xffffff80f088bf50 : 0xffffff80005ce4cb
0xffffff80f088bfb0 : 0xffffff80002daea3
Kernel Extensions in backtrace:
com.apple.filesystems.smbfs(1.7.2)[82526DF2-3BDB-3898-BA94-F58C5D4E0E01]@0xfffff f7f807d9000->0xffffff7f80813fff
dependency: com.apple.kext.triggers(1.0)[B7CEC019-EA05-3FCB-9E1A-F1CB4A0B2669]@0xffffff7f80 7d4000
BSD process name corresponding to current thread: NetAuthSysAgent
Mac OS version:
11G63b
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 29246029174329
last loaded kext at 25436722324674: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f807d9000, size 241664)
last unloaded kext at 197590364048: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80a9d000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs 1.7.2
com.apple.filesystems.afpfs 9.8.1
com.apple.nke.asp_tcp 6.0.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleBluetoothMultitouch 70.12
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AGPM 100.12.75
com.apple.kext.ATIFramebuffer 7.3.2
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.ATIRadeonX3000 7.3.2
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD3000Graphics 7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.AppleUSBCardReader 3.0.6
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.driver.AppleIRController 312
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AirPort.Atheros40 505.67.1
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleMultitouchDriver 231.4
com.apple.driver.IOBluetoothHIDDriver 4.0.8f17
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.kext.ATI6000Controller 7.3.2
com.apple.kext.ATISupport 7.3.2
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBHIDKeyboard 160.7
com.apple.driver.AppleHIDKeyboard 160.7
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1
com.apple.iokit.IOUSBMassStorageClass 3.0.3
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: iMac12,2, BootROM IM121.0047.B1E, 4 processors, Intel Core i7, 3.4 GHz, 8 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HDS723020BLA642, 2 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa130000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfa132000 / 6
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: HP LaserJet 400 MFP M425dn, 0x03f0 (Hewlett Packard), 0x142a, 0xfd130000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
iMac
Posted on Jul 19, 2016 6:17 AM